Portland Marriott Downtown Waterfront

Loved the location. Room was well appointed. Staff was very friendly and helpful.

Beautiful place and very comfortable

This was the worst experience ever. We were not invited. Thats disrespectful and we won't ever stay there again. The rooms are not setup to accommodate family members

We have stayed at the Portland Marriott Waterfront a number of times because it is conveniently located near Keller Auditorium where we go to see the opera or ballet. I like the hotel, and if you have a river view room, it is nice. I always opt for the "AAA parking package" rate because it includes valet parking along with the AAA discount. The problem seems to be this rate doesn't show up correctly in the hotel's computers so there is often a parking charge on my bill in addition to the parking I have already paid for. This is so frustrating time after time. Usually the desk clerk can straighten it out. Last time we were there, the clerk refused to believe I had the parking package and charged me the $54 anyway. I complained via email to the Room Operations Manager, who sent back a formulaic message about "sharing the feedback" with no mention of refunding the overcharge. I am staying there again in a couple weeks but I am bringing copies of every webpage in the reservation process to prove I am entitled to parking. Really don't like being cheated. Also I hate their stupid "destination fee" thing.

Bed comfortable; clean; safe; quiet

Very difficult to access free Wifi in the room. Had to sit in Lobby to get a good signal. Not acceptable in this day and age. Decor was tired particularly corridors