Sheraton Harrisburg Hershey Hotel

My wife and I usually stay at the Fairfield Inn by the airport, but they wouldn't let us use points for both nights--only one. So we gave the Sheraton Harrisburg Hershey a try, and overall, we're glad we did. When we first arrived, we noticed there's a lot of construction happening. There are clear signs at the front and back entrances asking you to check in before unloading your car--which we appreciated. We parked under the awning and walked in to find even more renovations inside the lobby. Right away, we were greeted by a staff member offering complimentary drinks--a nice touch. Check-in was quick and easy, and thanks to our Marriott Platinum status, we were upgraded to a high-floor room overlooking the pool. The front desk staff was helpful and told us the best way to reach our room was from the back entrance, which made the walk much shorter. Our room on the 9th floor looked recently renovated. It was clean, well-kept, and featured a king bed and a sleeper sofa. The view of the pool courtyard was great. However, there was one major issue: the heating/AC unit had exposed wires hanging out from underneath. That's a serious safety oversight, especially if you're traveling with kids. I cant believe that the electrician that tied in this unit left it this way and then who ever was the inspector going back and checking the work did a poor job and the lady that cleaned the unit should have also caught the problem. For this reason is why I gave 3 stars. The pool is both indoor and outdoor, connected by a small pass-through. It's heated, though honestly, it didn't feel very warm. There's a food and drink area by the pool, and in the evening they had live music. While I liked the idea, the sound quality wasn't great. I was sitting near the singer and could barely understand her. Thankfully, I recognized most of the songs and could follow along. Our stay included the breakfast buffet, which was held in one of the ballrooms during renovations. While it didn't have a typical restaurant vibe, it served its purpose. Made-to-order omelets and eggs were available, along with standard buffet options. Not fancy, but filling. I had an ice pack I needed to keep frozen, and the front desk gladly stored it in their freezer. I also chatted with the staff and learned that all floors, the lobby, and the restaurant are being renovated, and a Sheraton Club Lounge is being added for Platinum members and higher (or for an additional fee if you're not elite). We plan to stay here again, I will also make sure that I ask for a room with a balcony. It's a short drive to Hershey, and the rates are much better than staying in Hershey. Hopefully, once renovations are finished, everything will look great--and fingers crossed they don't raise the prices too much afterward.

Love Sheraton Harrisburg!

Property was very outdated and under construction. Rooms were clean.

Me and my family stayed here for the infamous Hershey sponsored Memorial Day soccer tournament. The hotel was terrible. You had to pay an interesting amount for breakfast, ( the best part of hotels is the the free breakfast!!!) In the photos there was a hot tub at the pool ( take a guess: there isn’t) the pool was also nasty. We went right after it opened in the morning so we were expecting it to be clean but there was hair, band aids, and questionable piles of who knows what on the ground. Our room was very tiny and the layout of the hotel is really weird. There’s and interesting kind of bar area on the 3rd floor which is also the lobby? And for events and hang outs, they don’t have enough room so there is a tent outside for those kind of activities. The staff was really nice though and understanding. They seemed to be heavily understaffed.

The staff is super friendly and helpful. The hotel itself is a little dated. I didn’t like that the bathroom doesn't have a vent. They only have two towels in the room, not including the small ones. But other than that, the stay was great.

The restaurant was gutted and had a temporary space that was anything but nice however I had chicken wings and they were good. A room a few doors down from mike had room service and the dirty dishes were in the hall when I arrived in the evening and were still there when I left for work The room was okay but there were urine stains on the toilet lid. The staff did give me 2 breakfast coupons because of this. On the positive side, the staff was friendly. This was not the experience I expected from a Marriot brand hotel, especially one that is expensive as this location. There were other Marriot brands there were significantly less that the Sheraton Harrisburg Hershey.

It was nice but the have to update a lot thing in the horel

The hotel was under renovation

Quiet but difficult to navigate at first. Cleanliness could be improved and a better dining option would be appreciated but not a bad stay.

I want to commend the staff at Sheraton Harrisburg - Sam made my check in such a breeze and really catered to my kids by giving them candy. We were fortunately upgraded to a renovated suite because we were celebrating my husband's birthday they even sent up a cake we were only spending one night to go to hersheypark the next day but they went above and beyond to cater to my family's special event and needs. I REALLY APPRECIATE THEM! SAM AND ELLISE - thank you from the bottom of our hearts. The only tip is they are going through renovations and if you are not sure of something please just call them so that you are prepared. I can't wait to visit again.