Marriott Tampa Westshore

Location and overall experience

Nothing

Marginal…….I though it was included but it was not and staff told me that it was because I booked with booking.com……staff indicated that if I had booked direct with hotel, breakfast would have been included…..not happy!!!

Believer I paid more booking through booking. Come than if I had booked with hotel chain direct……I won’t make that mistake again!! Also, I thought I had booked a “deluxe” room with a bath tub (wife has a medical condition) but there was no tub. When I brought this to attention of staff, they said I would have to contact booking.com in order to sort out “issue” however” staff graciously moved us to a room with a tub but the room was smaller and certainly not a deluxe. When I asked about getting a refund to”cover” the difference in room charge (smaller room was less ecpensive) staff indicated they couldn’t make that happen because I booked with booking.com. Tub water and shower didn’t work initially but after an hour and a half, maintenance fixed it.

I travel 75+ nights per year, and this was one of my top stays - very comfortable bed felt like sleeping in a cocoon, and the staff is very generous recognizing my birthday and celebrating with little gifts.

Stayed here for two nights in April 2026. I made the reservation in January 2026, and at the time the only rooms available included Concierge Lounge Access. Check-in was quick and efficient, but I was informed that my reservation did not actually include lounge access. Since I was in a hurry to get to the BTS concert, I accepted the explanation and headed to my room. Unfortunately, when I entered the room, I immediately noticed the bed was unmade and there were slippers on the floor. The room either had not been cleaned yet or was still occupied—both situations were completely unacceptable. I returned to the front desk, where another agent assisted me. He was apologetic and clearly trying to investigate what had gone wrong, but at that point I was already frustrated and in a rush, so I didn’t want to wait around while the issue was researched further. After a few minutes, I was assigned a second room. Thankfully, this one was clean and unoccupied, but it was not the room type I originally booked (one king bed), and I still did not receive Concierge Lounge Access. After returning home, I communicated with the Front Desk Manager, who was very apologetic about the mix-up and ultimately provided a credit for my stay. As for the hotel itself, the room was acceptable but did not feel up to typical Marriott standards. The room still had popcorn ceilings, the shower fixtures were loose, and some of the lighting controls were oddly difficult to figure out. Standard toiletries, towels, and a hair dryer were provided. Interestingly, the original room included complimentary bottled water, while the replacement room did not. However, when I asked the front desk for water bottles, they provided them without issue. There also isn’t much nearby besides a gas station with a Subway and small convenience store across the street. One bright spot of the stay was the airport shuttle drivers—they were incredibly friendly and offered helpful local advice. Would I stay here again? Probably not.

April 10-12, 2026 Pre-Cruise Stay CHECK-IN: Wow-the most efficient, pleasant & professional experience. “Tate” needs to get moved to a JW or premium property. Called by name, acknowledged status & requests & confirmed all met. ROOM: 1014 Standard King-new, modern well appointed furnishings. Very clean. Club chair & ottoman. Smells clean & fresh but not deodorized. Old fashioned mid wall height windows so no great view unless standing. NO SAFE! Seems odd & disappointing for modernized, business grade hotel that appears to have had recent refurbishment. BATH: modern, ok size. Plenty of counter space. Decent shower. POOL: Large angular indoor/outdoor pool. No depth over 4’, not really designed for laps. More of play pool. Lots of loungers, tables & chairs. Clean & lots of pleasant tropical landscaping. RESTAURANT/BAR: large, well appointed. Some peculiar behavior from a couple of bartenders leaving for long periods of time……. On two nights of stay witnessed multiple guests leave tables for no service, and return multiple dishes (pizza, calamari, etc…). However my Chicken Caesar both bites was delicious! Buffett breakfast limited & not best quality or variety. But plenty of fresh fruit…not so expensive at $19. HOTEL: Pleasant, clean, nice smelling. Pool, gym, coffee/snack shop, conference center. Free Shuttle for airport & local distance, but long waits.

Geraldo took such good care of me during a very stressful situation that called for early check in, late checkout, handicap accessibility, service animal, etc. I threw all the complications at him and he didn’t even break a sweat as he accommodated all the things, and he’s generally nice to talk to as well. Very grateful for him!

I felt safe with my daughter.

Nothing to complain about

Flor and Pedro are amazing. The best service in the world!