Hyatt Regency Brisbane

Not nearly what I would expect from a Hyatt Regency. Our room was very worn, bathroom door did not close and it needed a full cleaning, we used points, so maybe they decided to put us in there worse room.

The hotel is located perfectly - on the mall and within walking distance of Southbank, the Sky Deck, Roma Street Parklands and the Botanical Gardens. The buffet breakfast is outstanding with a huge variety of choice and great barista coffee included. The pool area is very nice, with cool breezes and overlooking the Mall (great for people watching). The hibiscus bar at the pool is good too. We saw other people enjoying lunch at tables beside the pool and watching the mall below. All Staff were friendly and helpful. The room was sparkling clean with great amenities. The only negative I have is that the room is quite small, and the bathroom feels like it is in the bedroom. But it was really lovely for a weekend stay and we would go back again any time.

The staff are amazing at the Hyatt Regency Brisbane. They are all so friendly, helpful, and attentive. This would have to be the best hotel for customer service, and I have stayed at many hotels in my life. From the staff at reception, the restaurant, the Hibiscus Bar, Housekeeping, all have amazing customer service skills. The location is perfect, so convenient to Queen Street Mall and you feel safe and secure when travelling alone. The rooms are always clean and the beds are comfy. We always choose to stay here when travelling to Brisbane. Well done team for ensuring your hotel is a 5 star experience!

Great large comfortable room. Very clean and everything you need in your room. Lovely view overlooking the river which gave to a lovely atmosphere. Noise level from street was not too bad. Good location for the shops and hotel easy to find from front and back. Good service throughout the restaurant and plenty of different choice for breakfast. Considering the hotel was very busy nothing was too much trouble. Unfortunately the tea urn in the breakfast room was working and Nicholas was so helpful and arranged a lovely pot of tea for us nothing wasn’t to much trouble for this young man he checked I received my tea and was there anything else I needed He is a great asset to the team We stay in lots of hotels in Australia and around the world and this is a great hotel Thank you for a great stay and look forward to a return visit

Hyatt Regency Brisbane came to our rescue when we arrived late in Brisbane after a 7 hour flight delay and couldn't check in to our Air BnB with no contact from our host despite repeated attempts throughout the day. With city accommodation in short supply due to the Royal Edinburgh Military Tattoo performance, after 10pm at night, they Hyatt Regency were able to accommodate us and went out of their way to make us feel welcome. Despite us being a 'last-minute' guest, we were made to feel extremely welcome and special. Throughout our stay, no request we made was too difficult - all the staff were so kind and accommodating. It turned an incredibly stressful arrival into one of our most enjoyable holidays yet. I wish I could thank all of the team personally - they are exceptional in every way.

Enjoyable stay friendly staff, great location and very good breakfast buffet. Rooms were clean, quiet and comfortable

Fantastic location. Staff and facilities were great The pool was great, we spent many hours around the pool. Breakfast was delicious, so much variety and staff at breakfast were the best. However, the room was very overpriced. Qld summer and no aircon as we entered. Shower was below average. Pressure terrible and the shower head kept falling off and shower scum around the bottom of the shower. Not acceptable when you're paying $900 a night.

Same hotel has 2 addresses but only one hotel. We passed by front of hotel as the address we had of the hotel was the back entrance!!

We spent two nights in Brisbane and stayed at the Hyatt Regency, which turned out to be an excellent choice. The hotel is perfectly located in the heart of Queen Street Mall, surrounded by plenty of shops and dining options. Although it’s not right by the river, we stayed on an upper floor with views overlooking the Museum of Brisbane, which was a lovely perspective of the city. During our stay, we didn’t need to use any transportation at all — everything was within easy walking distance, making it incredibly convenient for exploring Brisbane. Breakfast offered a good variety of options, and the staff were attentive and welcoming throughout our stay. We didn’t get a chance to use the swimming pool, but it certainly looks like a great spot to cool off while enjoying the unique experience of swimming in the middle of the city. One of the highlights was the artwork displayed throughout the hotel, including pieces by Aboriginal artists that beautifully reflect Brisbane’s culture and identity. We truly appreciated this authentic local touch. Just to mention that the hotel entrance can be a bit tricky to find at first, but taxi drivers are familiar with the location and know exactly where to drop guests off.

Customer service was amazing, its a great easy location and the amenities were also well rounded with decent sized rooms