Hotel Alba Tampa, Tapestry Collection By Hilton

By far, the WORST customer service I have ever experienced at a hotel! I arrived at the Hotel Alba on 18th Oct at 7pm with my wife and daughters, following a long flight from the UK, to be told by the reception desk that I couldn't check-in, as the booking made through Travel Republic hadn't been paid for by the TR. I have never experienced such unhelpful hotel staff and terrible customer service. The reception staff refused to offer any help to resolve the situation, refusing to make any calls on our behalf, simply repeating that we should call the TR customer services telephone number, even after pointing out it was past midnight in the UK. Even when asking if I could pay once again for the room I had already paid for and was booked in my name, they refused and said the only room available was a poolside suite at a cost of nearly $450 per night, double the cost of the room I had already paid for. After an hour of arguing with the reception staff, my daughter found a lady in the bar area that came to assist and after the hotel staff spent a further 15 minutes in their office debating the situation, they finally agreed to assist and 'found' a telephone number based in the US that they said I had to call, as they were not permitted to call on our behalf. This treatment was disgusting and very stressful, the reception staff were quite content to see me walk out of the hotel with my wife and daughters late at night to search for another hotel to stay at, even though they had my booking and the hotel room was available - we frequently asked to speak to the Manager of the hotel but was told this wasn't possible. There are limited positives for this hotel, the staff in the restaurant were very nice, however the bar was frequently left unmanned, the rooms are average and the hotel is situated close to a very busy highway. The booking issue has been raised with Travel Republic who have subsequently investigated - Hotel Alba advised TR that there were some booking issues, however these were promptly resolved - this a blatant lie, from a Hotel whos staff have no regard for their customers and is totally lacking in management...

Location and entertainment within the hotel. Short walk to a nearby mall to eat and shop for any last minute things for our stay.

Never thought I would say this, but the pillows were too soft. Was hard getting comfortable. I wish the shuttle services were displayed/advertised better for anyone staying (maybe through email newsletters or such), and adding the ability to be dropped off for a cruise. The 3 mile shuttle service is very limiting.

Wonderful visit in Tampa! Got great recommendations and help from the valet assistant Grant. Would recommend staying at this place, very clean and accommodating!

Modern decore, quiet, attentive staff.

Rooms were clean. Staff was friendly and hotel is just a great place to stay.

Beautiful property, comfortable rooms.Nice and quiet friendly staff

The only issue I had is that patrons should not pay for parking especially at the crazy fee $18 a day !! This is not NYC ..why would Hotel charge for parking anyways ?

beautiful hotel. nice bar and pool attached. secured parking

Decent location to airport