Colorado Springs Marriott

The food the comfy beds basically everything

The stay went too fast I could literally live there

I had an excellent experience checking in. I always feel well cared for at this hotel. The location is perfect for my needs. The rooms are comfortable and I also appreciate the gym and the restaurant. Thanks so much to Steven at the front desk.

The property itself is very nice, with a well-equipped exercise room, along with a pool and hot tub that are great amenities for both business and leisure travelers. I did encounter an issue with the heating system in my room. I initially contacted the front desk and, when I returned later, found that the thermostat had simply been turned up. While that was a reasonable first step, the heater itself was not functioning, as I had explained. When I went back to the front desk to request additional help and an extra blanket, I was assisted by a gentleman named Mikel. Mikel was impeccably dressed, professional, and clearly takes customer service seriously. After hearing the situation, he immediately insisted on having maintenance come to the room and address the issue properly. I let Mikel know I was heading to the gym and that maintenance could access the room while I was gone. When I returned, I found John, an outstanding maintenance technician, working diligently on the heating system. He confirmed there was indeed a mechanical issue and proceeded to replace parts and make adjustments until the unit was working perfectly. John’s commitment to fixing the problem the right way matched Mikel’s passion for customer service. Together, they completely turned the situation around and left a lasting impression. Because of their professionalism and follow-through, the Colorado Springs Marriott has earned my loyalty. The next time I have business in Colorado Springs, this will be the only place I stay.

Betty and Carina are top notch customer service! Love this hotel

I loved the location and the views. Nice waking up in the morning with mountains out your window

The staff was amazing, everyone was very helpful and friendly. Breakfast was amazing.

The hot tub was disgusting, with greenish dirt, honestly, the whole point that I picked this hotel was the hot tub and the pool facilities, and the tv it wasn't did not work ably a blue screen saying no signal we did not call the front desk because it was almost 11pm and we did not want someone coming to the bedroom. Honestly, for the $180 I was expecting something better.

Beautiful views and gorgeous lobby. Everyone is very friendly. The bar is a great place to unwind.

The bathroom toilet kept running and we had to juggle the handle nonstop. The sheets were so stiff they were loud. Every time you moved it would wake the other person. We usually sleep in a chilly room but the temp would not cool down. We were sweating all night long. We didn’t sleep much so we got up and left at 5am.

Andrew was excellent. Provided great customer service and handled our bags with care. He really seems to care about his passengers