Holiday Inn Bloomington-University Area by IHG

They wouldn’t accommodate our reservation. We were shifted to the attached Comfort Inn without explanation. Our room type was changed to a single bed for 3 adults. We were not the only people this happened to as the group before us and at least 2 others after us had the same thing happen. We were told we would get a discount of $35 but that was just the difference in pricing and we had to pay the Comfort Inn for the stay and had to work to get our refund from Holiday Inn Express. Nothing really offered for the inconvenience or lack of service.

Like how close it was to the university

We came in right after the the tornado hit Bloomington. Our hotel key did not work the lady gave us different room. She was very nice. TV did not work but we were tired and that was ok.

The rooms were clean. The location was just what we were looking for.

I would have liked to know in advance that I needed to pay extra per night for a continental breakfast. I would have liked to know that there is no place to eat at this hotel. They advertise a restaurant and bar which has not been open for a long time. I couldn’t use cash to pay for anything in the hotel. I needed to charge my room. The air conditioning was spotty at best. The staff working the front desk seemed bothered when we asked questions.

The location is great. The hotel smells musty, the carpet is stained, the wall paper is peeling….it just feels dirty but it seems clean. The staff is very friendly and made up for the hotel. It just needs a good update

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