Spark by Hilton Lexington

We were not told about no breakfast and construction being done. Chemical smells very strong. Front desk attendant was terrible, she was unwelcoming and could care less about our concern of not being told about any of these major things ahead of time. The room was booked month ago!!! Had local event we were attending and had late nights and early mornings.

Pool was not open

Although they were fifteen minutes late rolling out breakfast m second day, staff was friendly, which was a plus, as well as the better than average coffee always available in the lobby. However, a bulb was missing in one of the lamps in the room, which looked out onto a dumpster. Water pressure was subpar and the worst by far was the shampoo provided. DO NOT USE IT. My son and I had an important event, and I am sure that dishwashing or bar soap would have been better. I have never seen his hair or mine look so bad after being washed.

The hotel was under construction so a lot of noise. The 1st room the door didn’t lock, so the tried another room that door didn’t work finally the 3rd room door worked. Breakfast was not a hot breakfast. It should have been cheaper due to the non updated bathroom tv didn’t work.

Internet didn’t work. Ice machine didn’t work.

Great price

They looked deserted. Under construction. I think it should have told us. No breakfast. Couldn’t wait to get outta there.

There was construction and no cable

Working cable and breakfast

The building is old and run down. In my room, the ceiling had cracks and the bathroom...ufff. It felt like you were going to rip the handle out of the wall when you were turning on the shower because it was so loose and the same with the shower head trying to adjust it. The carpet was grungy and I walked barefoot for about 2 seconds before deciding "nope". But it was quiet, there were no bugs and the bed was comfortable.

The building is old and run down. In my room, the ceiling had cracks and the bathroom...ufff. It felt like you were going to rip the handle out of the wall when you were turning on the shower because it was so loose and the same with the shower head trying to adjust it. The carpet was grungy and I walked barefoot for about 2 seconds before deciding "nope". But it was quiet, there were no bugs and the bed was comfortable.

-The neutral parts: They're remodeling, and of course it's loud, messy, and they're limited on how they can provide a quality stay. That's understandable and I'm NOT holding that against them. That's the price of progress! -The negative: No announcement beforehand about the remodeling (hotels.com, that's on you). The customer service is not the best (not the worst I've experienced either). Given the circumstances of their remodeling, they should at least have the best manners possible to somewhat compensate for the remodeling. The smoking "area" is literally in front of the main entrance. Meaning we had to go around customers (and the remodeling contractors) that were smoking to go in the main lobby. My wife's hair and our clothes (we had them pressed on hangers) all smelled of cigarettes. One thing about us, we detest the smell of tobacco. Besides, it's unsightly. And to compound our outrage about the smoking situation, the owners arrived while this occurred and apparently said nothing. It's an old structure and the room are very dated. I don't mind older and vintage. This was: rust, calcium build-up, snowy TV signal, lamps that didn't work and others that flickered, non-operable bathroom exhaust fans, dust on common surfaces like headboard, fridge, nightstands, etc. Since I believe in ending on positive notes (when possible). Perfect location; close to VMI (why we were there), Wash & Lee College, restaurants & commercial establishments in town. Great price too!