Holiday Inn Downtown Memphis by IHG

My overall experience wasn’t too pleasant! First I was charged a $200 deposit for the room, had a confirmation saying my balance was a little over $500 to be paid at check in! Holiday Inn had NO record of it. I showed them the email, and they said they nothing to do with the third party booking. I subsequently had to pay the full amount for room which was over $800 and paid a $200 deposit for nothing. I’d appreciate if someone from Hotels.Com can give me some feedback on why this happened!

We had an AMAZING night! Loved all the workers! The lady at the front desk makes the best shepherds pie!!!!! -bubbles

The hotel is located in the center of downtown. It is easy to access a variety of restaurants and short walk to Beale street and the FedEx forum. Although there were many positive at the end of our stay a charge was added to our account that was clearly not ours. It was removed but not until I brought my husband inside to tell the clerk that he had not purchased anything. Not a big deal - but the tone was accusatory and was a bad way to end our stay. The hotel is dated but met our needs

The ice machines were down we went to the bar to ask for ice, the lady at the bar had a terrible attitude about giving us ice. Our room was paid in full before we arrived. I’m not very happy with our stay this time. This is the first time we’ve ever been treated this way by the Holiday Inn.

Great stay and very convenient for location.

Had to make them move us to another room First room the heat was blowing and wouldn’t turn off room was so hot!! Then nothing but scalding hot water to even shower in! A friend had the same water problem but cold water and nothing else in shower!!! Will never stay again

Worst hotel ever No hot water (cold shower only) No air conditioning (stuck on 90 degree heating)

Helpful maintenance staff. No hot water, moved our room and water was hot. You have to choose between hot or cool air. It was 87 degrees when we got into the second room. Maintenance and staff were very helpful.

No heating

Okay stay gor the price. Heat and hot water didnt work when it was freezing out