Holiday Inn Downtown Memphis by IHG

Was closed on arrival, never notified me, everything nearby sold out.

No AC, no breakfast, though I have paid for it, didn’t tell me a head of time that they didn’t not have ac and breakfast, they just told me the horrer story upon arrival, they offered fans and if you don’t like that, the third party will refund your money, I had no choice but to stay, because the alternative is double what I have paid months ago, this is immoral and deceptive practices!

AC was inoperrative , some of eminities were not available , fitness room needs attention

The only issue I had was the AC wasnt working during our stay so it was hot. However, the staff did let us know of the issue on arrival and let people choose whether they wanted to stay. We were only there for one night so we toughed it out. Our stay was pleasant otherwise, and if we are ever in town for a Grizz game I would book here again.

Hotel in complete disrepair. No AC, 1 of 3 elevators operational and the lights didn't work in that one. Skeleton staff doing the best they could, but place should be closed by corporation until they can bring it up to standard. The list of what is wrong this place is endless.

Unfortunately the AC was broken during my stay, they did offer a fan tho.. the pictures aren’t really accurate but overall it was a good stay. Would stay again

Never checked in. The air conditioning was out of service (for months) and we were not notified in advance, by either hotels.com or the hotel. We ended up canceling the reservation and paying more to stay at another hotel, which was very inconsiderate and inconvenient. The front desk worker was kind and courteous.

The air conditioning was out and they didn’t notify me or give me an opportunity to refund my stay

Close to the game

I ended up not staying here due to the fact there was no air conditioning at the facility at all. I was not informed ahead of time and I’m still waiting on a refund and it’s been 5 days.