Howard Johnson by Wyndham Benton Harbor/St. Joseph

There was no Pool or Hot tub as you advertised. There was no Breakfast service I could not take a shower because rust came out Room wall hangings were laying on the floor. The windows were extremely dirty. They are trying to remodel this dump I checked out and cancelled my sceond night and moved to Country Inn As you will see in my resevation

Cheap and nice stay, but no pool, hot tub, or breakfast was provided at the time of my stay.

Pool and hot tub don’t work

Pool close wasn't breakfast not friendly front desk

Smelly, dirty, no customer service at the front desk.

There is no pool no arcade no breakfast. The place should be condemned. There is a crack in the 4th floor foundation. No elevator inspection tags.

I paid $50 extra to have a pool view room. There are no pool view rooms. The pool has been condemned by the city 3 years ago. However they’re still happy to take your money and charge you extra for the pool view. I was shown 3 different rooms. All were filthy. I was told they could not cancel my reservation and refund my money. The entire property is in disrepair. This is by far the worst hotel I’ve ever stayed in. I can’t believe the entire building isn’t condemned. The man at the desk actually tried to be helpful other than refusing to cancel the reservation or refunding the money for the non existent pool view. Even the balcony was filthy.

Looks like they just reopened a couple of weeks ago, after being abandoned for a couple of years. The floors were dirty and walls were dirty everywhere. The carpet was coming apart at the seems. One elevator was out of order and the other looked like it should be. There was mold around the patio door in the room and the linen was stained. Even though there was a no refund policy, we chose not to stay, and instead continued our 14 hour drive home. I can not stress enough how truly awful the place was. This website should be ashamed to have them listed. It is more of a flop house than a hotel.

Upon check-in, we were informed that the pool was closed and had been for a while now. The buffet breakfast that was offered was an intercontinental upon arrival. The overall cleanliness of the lobby and hallways was disgusting. The elevator’s floor tiles were broken and missing in spots. There was trash throughout the hallway to the room. The blanket was strung across the bed and it was not made and the sheets had very large noticeable stains on them. The floor hadn’t been vacuumed and the bathroom had bugs and trash all over the floor with stained towels. People are also living in the hotel with their children.

The pool, hot tub, and dining room were all closed. Free breakfast they offered was cereal of some kind and slices of bread. The room was for 2 guest but we only got 1 towel, no hairdryer. We were disappointed in false advertisements but if I had read the reviews I would have went elsewhere.