La Concha Key West, Autograph Collection

Die Lage des Hotels war sehr gut. Das Hotel war sehr schön und modern eingerichtet.

Leider waren die meisten Mitarbeiter sehr unfreundlich. Ich habe über booking mit Frühstück gebucht, was mir zuerst im Hotel nicht akzeptiert wurde, erst nach weiterer Rücksprache und Augenverdrehen akzeptiert wurde. Dann durfte sich jeder ein Gericht und ein Getränk aussuchen. Außerdem verlangte das Hotel vor Ort nochmal 15$ pro Person für besonderen Service.

Location

Well, when we got there the room we first got was not handicap accessible. We did book on Booking.com and requested a handicap room six months in advance of our stay. My husband‘s mobility scooter wouldn’t fit through the doorway (317)so we went back downstairs. They assigned us to another room, 345 but we got up there with our luggage cart, which I was pushing and realized that we had to go down to the second floor to get on that elevator to go up to that room, but his mobility scooter would not fit in the elevator to get to that room. We finally got to check in and got to our room after five. The manager was nice and got us into a handicap accessible room 229. - the remodel looks beautiful but… The toilet was clogged two days in a row. The bed was hard and uncomfortable ( everyone in our group agreed -we had six different rooms booked 11 of us total and Everyone complained about the beds to each other )the showers had cold water unless I took a shower at 2 o’clock in the morning then there was hot water. The breakfast downstairs at the restaurant was just OK.

Great location, free parking lot, on main street with all bars and shops. Hotel provides bikes, and that’s excellent for going around Key West

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Location and staff

Elevator not working properly and hotel fees

Location was perfect

Loby and bar were lively