Quality Inn Sumter

The staff was very good. The place is a dump.

Helpful and thoughtful staff greeted me when I arrived

The checkin prcess was easy. We arrived later than expected, due to traffic. I did call the hotel in advance to make them aware i woukd be checking in late. I didnt have a problem. The breakfast was good. The room was clean and the beds were comfortable. They are currently doing renovations in some of the rooms. So there is some debris outside. However, not anything that was in our way. The gym is small, but has adequate qieghts and machines. Coffee is available at any time in the lobby. There is a little coffe station. Staff is very pleasant. Convenient location. I will Stay here again.

Most everything was okay. It was the staff that was the problem. Tried to charge my card for my service animal after DELIBERATELY telling them she was a service animal. Walked away from the desk while I was talking mid-sentence. Their dryer ate my coins and I was told I would be reimbursed by management in the morning. Never happened. In fact, "management" told me I had been lied to and, with an attitude, basically told me I was SOL. Then tried to put me on a do-not-rent because the 'lady' "didn't believe my dog was a service animal", regardless of the vest and collar she has and tried to charge my card a third time after I had left the property. Absolutely pathetic. She then had the nerve to call me after I was already gone and tell me I was being belligerent. I told her if she tried to charge my card again I would be pressing charges for harassment and fraud. Be VERY careful if you choose to stay here.

the wifi didnt work at all, the desk clerk agued about the time for breakfast. I was told i had until 0930 then she said 0900. she was completely rude about it. would never stay again.

This place is an absolute dump inside and out. There is trash and huge pot holes in the parking lot Cob webs hanging fun the stairs, and trails at the foot of the stairs. There was a ling fake finger nail on the stairs Inside the sink hadn't been cleaned. It was filthy around the toilet. The walls were splattered with something. Paint chipped and paint where it didn't belong. It's pretty bad. I don't usually leave a review but i don't think Hotels.com should list this property. I was in town 2 nights but moved across the street for the second night.

They wouldn’t allow me to extend my stay talking about there was suspicious activity around my room when I was only looking for my door dash food and we were visiting from Ohio. I even called the front desk and ask about my food to see if it was left there it o my to get lied on about I was told to leave and I was never asked to leave ….

A pleasant stay. This property is in the process of upgrading. Some things are finished others are a work in progress. Directly on route 378 but was a quiet stay. No issue with highway noise or other guests being noisy. Breakfast coupon for buffet at on-site restaurant. Lots of other food choices nearby for lunch or dinner. My king room was completely remodeled and was clean and comfortable with many amenities. Free parking at the door. Check in and check out was fast and both clerks were very courteous. No complaints.

The staff were extremely unprofessional and predatorial almost. As a professional traveling and having stayed with Choice hotels in the past, this location embaressed the brand name. The greeting was rude and unwelcoming initially but briefly improved until the night shift person came on and stalked me online and then actually played on my phone to retaliate for her lack of life goings and when confronted about it she became argumentative and actually told lies on me despite the cameras rolling and filming the truth. The manager was an absolute joke and brutal disappointment and appeared to be unskilled and incapable of leading a crew. I killed two roaches, made a desperate attempt to check out early on day two and flea and the manager made that almost impossible to get a refund after prepaying for 4 nights. The pool was closed, not a flutter in sight, pool pump was broken. Ice machine was broken. Mildew smell. One plus was the southern fare restaurant attached but in the night there were gangsters cat calling to me and my daughter aggressively and I am sure I heard a physical fight coming from the parking lot. It was absolutely a poor experience there. Oh and the green Quality Inn sign was not even up when we arrived, it was later installed but it still sucked. Weak property, bitter and lackluster staff and despicable service. SAVE YOURSELF AND RUN, dont stay here!

Good price, good hot breakfast