Holiday Inn West Covina, an IHG Hotel

Nice & helpful Front desk staff.

The room was very basic—nothing fancy, which would’ve been fine if it had at least been clean. Unfortunately, the bathroom was disgusting. It clearly hadn’t been cleaned properly, so I had to wipe everything down with Lysol wipes myself. The shower had almost no pressure and the tub filled up because the drain was clogged. I traveled from out of state for an event, so I was out most of the day. When I got back around 10 PM, I reported the issue to the front desk. I had showered at 8 am that morning & the water from my shower still hadn’t drained. Thankfully, my daughter was staying in the room next door, so the three of us had to rotate using her shower. I ended up using a straw to try to snake the drain just to get it moving. The carpets were filthy—our feet turned black just walking around. I didn’t feel comfortable enough to sleep fully under the covers because the cleanliness was questionable. The front desk staff were polite and helpful, and the man I spoke with about the shower was kind, but unfortunately that was the only positive. The bed was okay—not too hard or soft—but overall, I would not stay here again or recommend this place to anyone. It simply wasn’t clean or maintained well enough.

Great

The towels and pillows not good at all they need to provide better linen too

Room was quite, clean room. Local area was safe. Numerous eateries close.

Excellent staff. Very helpful and friendly

Better than expected. This is basically an aging Holiday Inn with pay for play bfast. Staff are personable. Property is aging but good. Weekends may be different but mid week was good.

Housekeeping knocked on my door continuously at 9 am, which is not yet check-out time.

It is right off the freeway and loss of dining options nearby.

It was nice