Holiday Inn West Covina, an IHG Hotel

Bigger TV would have been nice

Room size was good, bathroom a bit small. Some of the furniture did have a bit of wear, but not horrible. No noise from other rooms nearby was a plus. Only complaint was that the AC unit did not work correctly. It blew cold, but could not be turned off or change the temperature from control panel. I ended up just turning it off from the plug, and opening the windows since the outside temperature was not too hot.

I like the personal of the facilities and I didn't like that there is not the posibility to eat at night

Staff was courteous and helpful. Room and the whole environment was clean. I enjoyed staying here.

For what I paid this was honestly 10/10. I had no complaints. Staff was friendly and helpful

The place is dirty and old. The carpet is awful and there is a horrible smell inside of the building and rooms. The staff is nice, but the place was ran down.

Kids loved the pool!

Carpet floor in my room was all wet, a long with bathroom floor

I felt really reassured that there were so many gates with keycard access only, it made the place feel safe.

Excellent customer service