BEI San Francisco, Trademark Collection by Wyndham

Carpets very dirty. Elevators out of service ( only one working) NO restaurant or bar ( it was always closed) and the area is not the best. I lt seems it was a beautiful hotel but now looks deteriorating.

I personally would not recommend this hotel for anybody they had four elevators and only one worked on one of the days we had to use the service elevator because the last working one stopped. My brother‘s room he found a used condom on the bedframe.

My colleague and her partner felt so threatened and unsafe at this property which looks NOTHING like the pictures, btw, that they had to cancel and stay elsewhere. They were also freaked out by the parking garage and convinced that the artwork they were picking up on our gallery's behalf would be STOLEN by morning. Sketchy. Sketchy. Sketchy !

It's a very nice hotel, but the age is showing in the furniture and carpet. There is a lot of space in the room.

It was a serviceable hotel but not nice by any standard. Only 1 of the 4 elevators was working during the whole stay, then that one broke, too. They all ran so slowly that people would opt to climb 5 flights of stairs or wait 10+ mins if there was a morning rush, The hotel has a bar but it was closed the whole 5 days I was here except for one night when there was some random event that had no signage to indicate what it was for? And it wasn’t clear if guests were invited or if it was a private event. Fixtures in the shower were rusting. Bedcloths were very thin and heavily snagged and pilling. Carpet stained and kind of smelled. Otherwise, perfectly serviceable.

Just okay-nothing exceptional.

bad neighborhood

Hotels.com charged me a resort fee of $70.01 in ADDITION to the $41.20/day resort fee during checkout. Hotels.com were not upfront about the total cost of this stay which is disappointing.

I rarely leave reviews, but my experience at BEI in San Francisco was so frustrating that I feel compelled to share. First, there was only one functioning elevator during the entire duration of my stay. The elevator buttons were unresponsive, wait times exceeded 10 minutes, and it consistently arrived overcrowded with 8–10 guests at a time. This was a major inconvenience and safety concern. Second, both payment terminals at the front desk were non-functional. I waited in the lobby for over 30 minutes while the machines repeatedly rebooted and failed to process card payments. Ultimately, I had to ask another guest to use their tap-to-pay feature and Venmo them, as the system could not read chip cards. This is highly unprofessional and unacceptable for any hotel. Third, there was a significant discrepancy between the online reservation and the charge at check-in. My booking was confirmed online at approximately $400, but I was charged nearly $700 upon arrival. No clear explanation was given, and the lack of transparency was frustrating. Lastly, although I received approval for a late check-in through the hotel’s website and text system, I was repeatedly disturbed by staff via phone calls and in-person visits to my room, questioning my check-in status. It created an uncomfortable and unwelcoming environment. Overall, this was one of the most poorly managed hotel experiences I’ve had. Between technical issues, billing inconsistencies, and intrusive service, I cannot in good

I had a great time staying at BEI Hotel. The hotel staff is very accommodating for an early check-in. I hope to stay at BEI on my next visit.