BEI San Francisco, Trademark Collection by Wyndham

Booked a quick one night stay here and I expected a better experience. With 10 floors I would expect all 4 elevators to work, but unfortunately only 1 elevator was working and only 5 people at a time which caused a long line and wait. When we got to the room it was clean and well maintained, which I love. I just wished that they’d atleast put a small table in the room for their guest to eat on. The ac was blowing very little air and the bathroom does not have a vent which can cause stuffiness. Overall, I’d stay here again if they can get the elevators to work because walking up those stairs was painful

Elevators didnt really work or were over taxed with o ly 1 of 4 working. Hallways floors all stained and smell.

Terrible place. None of the 4 elevators worked. In the picture it looks like theirs a bar and a cafe in the hotel which is not true. Rooms and hotel need to be updated and it’s dirty. And they keep charging me over hundreds of dollars and we only stayed one night via Expedia. This place is a scam

The elevator was broken so they told us to take the stairs, only to find out that other guests were using the service elevators, and only one of those worked so the entire hotel was sharing one elevator. The room itself was below average. the pictures of the lobby are very impressive, so you can see what they invested their money in. The shower didn't drain and the soap was completely empty. the automatic lights in all the rooms were incredibly annoying and didn't work well at all. Lastly they didn't have the room that I booked available so they moved me to a cheaper one without any sort of discount or anything.

All main elevators were down and only one service elevator was working for the entire weekend. The hotel parking garage did not have any more space after 11pm on Saturday night because it’s also open to the public. Forcing guests who pay for parking to drive around or park on the street. This was my second time staying at this hotel and i expected better. My first stay there was amazing and prompted me to rebook but no longer on my list.

Person at front desk was friendly and helpful; however, the hotel had eliminated the operator, the restaurant, and the bar. The hotel appears to have taken a cost-cutting approach to overall service.

Its beautiful on the outside but trashy, dirty and unsantized on the inside

Booked this hotel because it’s within walking distance from Bill Graham music venue. Room I paid for wasn’t available due to cleaning staff issues. Room was mediocre. Elevator out of service, we have to use service staff elevator. No restaurant in the premises

I took a family trip for a weekend full of baseball with four adults an 8 year old and a toddler. The property was close to public transportation and Oracle field. Staff was friendly upon arrival and helped us get two rooms near each other to ease our stay. Then the downfall started. Two of six elevators worked Friday night then only one service elevator. To make it down to the lobby it was either 20+ minute wait for an elevator and travel any direction it was going just to be able to be one of the five people allowed in by security. The stairs were also frequently used and unclean. Hallways and our room carpets felt unclean because of the amount of stains. The beds on the other hand were comfy. On the second night of our stay the parking was full. The front desk receptionist refunded our parking and offered a suggestion of where to park. Upon check out I asked the front desk if we were able to be refunded the amenity charge as we didn’t use them because of the lack of operating elevators and parking. I definitely do not recommend staying here until they’ve fixed the elevator situation.

The hotels was not clean and it was dirty and it had a bad smelling in room and bathroom