Kimpton Alton Fisherman's Wharf by IHG

Todo estuvo bien. Lo mejor de nuestra estadía fue la atención de Yveey. La ubicación, la limpieza del lugar.

El personal fue correcto en su trabajo, sin embargo no hay esa disposición de que el otro "disfrute al máximo", esa "extra milla" que hace la gran diferencia.

Location, Room and breakfast!

no idea.

Beautiful location

Clean

I usually stay in the next door Holiday Inn Express due to the complimentary breakfast offered by Holiday Inn. This time I selected Kimpton Alton is consider one of the Fine Hotel selections with Amex Platinum card holders. I booked 2 nights originally and then changed mind and booked an extra night. Therefore, I have 2 separate reservations and message the hotel to combine both. The night we arrived on Dec 20, 2025, there was a power outage in Bay Area. Luckily, hotels and restaurants in Fishermen Wharf not affected! On our way, we can see the whole city are without lights and traffic lights, Waymo stranded because without traffic lights to provide guidance, it just stayed stationary on the street and this blocks the already busy traffic. Ok, back to Kimpton Alton. First, we were expecting a cul de sec entrance like the next day Holiday Inn Express and was not sure we arrived at the right entrance. Luckily, a valet was available and acknowledged that this is the entrance. The valet is kind enough to bring the luggage cart to the front entrance as we have lots of luggage to unload. The front desk lady was friendly and the MOD (a young-looking Caucasian guy) helped us to get the cart into our room. Thumb Up for this MOD for doing this!!!! I misunderstood that it is 600 welcome points or $10 worth of purchase at the snack area and at the end of the 3rd night stay, while checking out and questioning the charge for the snacks, the MOD (another good looking Asian guy) just generously waived the snack charges after learning the misunderstandings! Well, GREAT CUSTOMER SERVICE INDEED from all the MODs. Although the room that we had faced the parking structure of Fishermen Wharf, we didn't hear much noise except probably the electric streetcar that started to operate around 6 or 7 am and the sound is not loud for me. We also received $100 per stay, and you can use this toward the daily amenity fees and taxes apart from ordering breakfast. We did order the pricey breakfast item at Abaca on the morning we checked out. The Bubble Pancake ($18) which is meh but the Cheeseburger ($12) is not bad. The breakfast room is very bright and nicely decorated. I feel that if we ordered delivery from outside, can use the breakfast room to enjoy the breakfast. Of course, would be nice to at least order a coffee or two from Abaca. Would I stay in Kimpton Alton again? Yes, but it will be using the Amex Platinum booking so that we get the $100 credits for a 2-night prepaid stay and $300 hotel credits per calendar year from AMEX Platinum.