Kimpton Alton Fisherman's Wharf by IHG

Decent if somewhat not well-kept Kimpton. Great location. Major gripe is how they try to get out of providing members with breakfast that is a very clearly stated benefit that they wiggle out of. They advertise that their restaurant is award winning on the site but then make up some excuse that it is not owned by the hotel — why is it featured as an amenity and literally located inside the hotel lobby. Also, it’s very clear that the restaurant does work with the hotel because they even sell food packages so it’s really just a cop-out This is just a terrible way to attempt to get out of providing a benefit. Shame on IHG for allowing them to continue this (previous guests have remarked on this issue).

The room is very clean and roomy..we felt very welcome.at the hotel and it is so very close to the Wharf. They have an evening cocktail hour ( Drinks, not food ) I enjoyed it and the coffee in the morning is until 9 AM and very good. Next time we will definitely eat at the restaurant it looked and smelled amazing.

I didn't have a lot of interaction with the staff. What interaction I had was very good. The place was odd, though. This was my first time at a Kimpton. Do they all have DJs next to the front desk? Do they all do a happy hour? Was it just because we stayed there on Friday and Saturday nights? It was definitely a different vibe than your typical hotel. All the pictures on here from management seem to be of the place, but after staying there, I can say that they captured those common areas on a really good day. Couches and chairs look pretty worn out now. The seats are all made for people under 5'8". The room was decent. I don't love the half open shower stall. I really didn't like the shower controls on the opposite wall because then you hear drip drip drip forever. I also don't love the sheeting (duvet between two flat sheets). I generally liked the room and bed. Our room was just above street level, facing Point Street. I didn't notice much noise. A couple more typical hotel things, like a coffee maker and a suitcase stand, would have made the room better. Just charge $5/night more and pay off the coffee makers in a couple weeks. People will still go downstairs and buy your overpriced coffee. I promise. Also, there are lots of places to buy alcohol and snacks nearby, so don't use their little convenience area unless you've got a per diem burning a hole in your pocket.

It’s really nice, the room is cozy and cute.

Extremely disappointing experience. The staff had absolutely no idea how to process a Kimpton Gift Card from their own website. I literally had to explain to them how to use it. I booked a “full breakfast” rate for three guests, paying about $62 extra, but it turned out to be only a $50 total voucher for all three people. Completely misleading, as the rate for three guests was higher than for two, yet the voucher amount was the same. I also emailed the hotel about this issue afterwards and they are still ignoring my message. Kimpton has always been associated with higher standards, but definitely not here. Based on this experience, I would not recommend this property.