Warbrook House Heritage Hotel

The room itself was clean, and thats where it ends, the rest was disgusting from the entrance through the not a hotel to the bar, sticky, dirty, really disgusting and noisy. The staff were pleasant enough. Definitely not suitable for any type of disability

It's in a lovely setting but our room was a fair way from the hotel facilities, our bathroom was tired, missing a sink plug, the main room was clean, bright and the bed was warm and comfortable

I loved the peace and quiet and it felt really private and a real escape from the everyday x On the practical side, there were 2 of us in a Standard double room - very pleasant. However there was no toilet paper and not enough tea or milk for a hot drink very early in the morning before we needed to check out x Real coffee bags, a cafetiere or a Nespresso machine would have been more upmarket as I would never drink or offer my guests instant coffee x

Truly disappointed with what looked a nice place to stay. I was placed in the Grange, 80 odd bedrooms, and a few hundred yards from the main building. Not enough parking spaces on hard standing without going on the grass which was waterlogged. The toilet was disgusting, brown under the waterline and wouldn’t flush. Not acceptable. A big stain on the carpet in the room. No staff at the reception in the Grange meaning you had to go to the main reception a few hundred yards away. The door I had to use to get into the Grange wouldn’t close and there was a post it note on an inner door saying don’t close as the cleaner was the only person with a key. The rest was average without being special. When I handed the key back I told the receptionist of the problems and she said a member of the management would contact me. Needless to say they haven’t. Photo taken.

Wife and I stayed for our anniversary. Room was small and needs work. Floor boards were broken and felt like holes covered by the carpet, tiles broken in the bathroom covered by glueing a bath mat to the floor, not so sure how they clean this mat. On my reservation requested no feather bedding due to allergies, this was not done. Requested our bedding was changed at reception and confirmed my requested was on the reservation. When we returned late the bedding had not been changed. With the allergies and very old mattress had very bad night sleep. When we checked out the same receptionist was on duty, when ask why the bedding had not been changed was told they did not have non feather bedding. No apology, no nothing. Happy to take your money for a hotel that needs a lot of work and bad service.

Problems with the toilet - it wouldn’t flush properly. Reception had a ready remedy as the problem was widespread (not just my room). So, the hotel should invest some time and money to sort the plumbing issues and warn the guests at check-in until the problem has been rectified. Breakfast (full English) was good with other options available.

Friendly staff. Clean and tidy Good choice for breakfast but cooked breakfast could have been warmer

On a very pleasant country estate

Why do they ask for a fifty pound holding deposit comes out of you bank v quick and takes days to be refunded didn’t spend on any extras so should be refunded when you book out there and then a good way to make money on deposits while they have it mould smell in the room won’t be staying again

Excellent place to stay. Friendly staff, great breakfast. Only four stars as the room was a bit cold and no heat from the radiator until the morning. Great value and expect to stay there again.