OYO Hotel Dundee By Crystal Lake

THIS HOTEL IS A SCAM. I repeat, THIS HOTEL IS A SCAM. Avoid This Place – Dishonest and Rude Staff I had a terrible experience with this hotel and I wouldn’t recommend it to anyone. I booked my stay through Expedia and paid in full in advance. When I arrived, the front desk was closed (around 4 PM!) and I had to call a number posted outside to check in. The woman who answered the phone was extremely rude from the start and claimed there was no reservation under my name. I told her I booked through Expedia, but she dismissed me and said the price I paid online ($40–$45) wasn’t their rate, and tried to charge me again by saying she is going to come to check me in but you gonna owe me money. While Expedia already charged my card for $73.65. To make matters worse, when I reported this to Expedia, the hotel lied and said they were just asking for a deposit. That is absolutely false — they never mentioned a deposit, just flat out said I’m going to have to pay an additional amount to stay and I just hang up on her while on property. Expedia refused to refund me, so I ended up paying for a reservation I couldn’t use. Totally unprofessional and dishonest behavior from the hotel and very disappointing support from Expedia. Stay away from this place. Not worth the stress or the money. Expedia are you scamming your customers now? What about the price you see for your stay is what you pay?

Had awful experience checking. Rooms looks nothing like the pictures posted in Expedia.

Unexpected charges, property in poor condition, cheap towels

It was great. Under remodel but the staff was great!! Hope to come back soon!!

Everything is fine

The room was for my son it’s ok but the check-in process was not good No one was there and when the lady did arrive she made me nervous stating she has no more rooms and been booked for a couple of months. Stated 3rd party need to update.. I gave her my confirmation and since I already paid and it was at there rate she gave me a room. Stated 3rd party under sale there rooms and I am still waiting for $50 room to be returned to me

Did not even end up staying because front desk had gone and no one answered the phones to check us in. Place was not a good location.

Nice service