OYO Hotel Dundee By Crystal Lake

Nice Staff

I’m so sorry - I never ever write reviews but omg this “hotel” was horrible. I stayed for the weekend visiting family and literally used this hotel just to sleep and shower. First thing when I walked in the light switch didn’t work, none of the lamps were connected. Everything seemed poorly cleaned, room was so old and not kept up. The inner locks on the door were broken, didn’t have a trash bucket for the room, no tissues, the plug by the sink didn’t work, the ironing board didn’t even have a cover, the remote to the tv didn’t work. Only two super thin towels per room and when I requested another one, they only said sorry no. Normally hotels leave 4 towels per room but whatever. No, this place is horrible, I would dispute the charge on my card but when I got there they said the system was down and they could only accept cash. Fishy btw… - please save your money.

Hotel is nothing like pictured. There is no fridge or microwave. Only two towels for family of 3. Every other room is open, missing locks. The TV does not work. There is no pool, actually the pool is half empty, green, with frogs living in it. There were people smoking weed on the stairs, half naked people sitting outside their rooms. People talking loudly in the middle of the night by our room. The lobby was closed when we checked in, i had to stay outside and check in thru a dark window... Very uncomfortable, considering how the hotel looks when you first get there. I did not feel safe.

THEY DON'T HONOR EXPEDIA RESERVATIONS. I got there 15 minutes before they said they closed the front desk. It was locked up. I called the number the put on the door and they said they had no bookings for the dayvand I had no reservation. I was stuck in the middle of nowhere, with no place to stay.

The place was very gross with a lizard in the bathroom and dirty linens holes in the curtains and it stunk horrible experience

The hotel was under renovation. The host Francesca was very nice and professional. She was single handedly managing the front-desk and the renovation work at the same time. The room was comfortable and clean however it was missing some amenities like some place to hang clothes and an ironing board and a hair dryer( these amenities are usually provided in hotels at this price range). Other them that it was a nice stay and I would come again.

Terrible, dirty place, a waste of money.

4 people for 2 nights and they wouldn’t supply us with more than 2 towels. On arrival they said we had to pay in cash and it would cost more so we did and that’s just confusing with this booking here. Very unsatisfied

This place is no longer like the pictures on Expedia. Everything was falling apart doors don't work without the master key which they gave me. The restaurant is no more. No type of breakfast or even coffee. the office closes early then don't open back up till 9:00. Your check out time is 10:00 and they will charge you $35 if you're late. They also charged me another $11 and change for some charge they don't even know what it is. We were paid in full before we got there. And said that if we didn't pay the $11 that they would end up charging us to $35 for not checking out on time. Stay away from this place.