TheWestlake

This place should not be on your website. There is no one in the lobby The door is locked and the place is super run down. We couldn’t stay in this place. The pictures of it are from another era. Trash everywhere, it’s disgusting

The Westlake is a gem in it's neighborhood. You can tell that the area is up & coming with lots of local shops. Originally stay for 4 nights but extended to 2 more as it was a great value. Each suite is very well layout and design. Love that each has it's own personality and fun names. My first suite had a full kitchen and my second suite only had a kitchenette. All had new, stainless steel appliances, coffee machine, plates, cups, etc... Beds very comfy and cozy. The showers have double rainfall shower heads! Loved that they have a vintage arcade machine loaded up with all the classic games from the 80s & 90s. As a seasoned traveller, I appreciated that check-in was all done online. I received my confirmation and entry codes promptly, so everything was seamless. This may not work for everyone. My only reservation I have is that there is club right downstairs that is only open Fridays & Saturdays. They did a very good job sound proofing the suites but once the patrons left and were on the streets. You can hear EVERYTHING! Lucky for me I always bring earplugs when I travel.

great stay

Noir Suite was great and had everything I needed, including pans and pots to cook simple breakfast.

Second time staying here love the property parking could be betterr but does feel secure

A party took place in the suite next to us on my 2nd night stay. They had a security guard on hand who confronted the guest and when the party continued the security guard took no further action. This party had several guests and the music filled the entire floor of the building. Party guests came and went from the suite all night until approx. 5am. When I emailed the hotel that same night at 3am for answers (and some form of compensation) they did not reply. They did send me an automated Google review request. After replying to this request they followed up with this several days later: “Hi, We sincerely apologize for the inconvenience and discomfort you experienced during your stay. We understand how important a peaceful environment is for a good night's rest, and we're truly sorry that the neighboring suite disrupted your sleep. We'd like to express our concern and assure you that we take such matters seriously. We've investigated the issue, and it appears that our security guard was on site during the reported disturbance. We understand that this doesn't change the impact it had on your experience, and for that, we are genuinely sorry. While we cannot offer a reimbursement for this specific incident, please know that we value your feedback and are committed to addressing any concerns to improve our guests' experiences in the future.” Translation: We own that it’s our fault but we aren’t willing to make it right. I paid $778 total for two nights stay! Terrible service!

Over the phone was very rude and disrespectful! Wanted to know about how things worked but was super rude over the phone like I was interrupting her lunch break or something ! Great place but don’t bother calling to ask about anything!!

We had stayed at the Bye, Felicia Suite over New Years. It was located in a nice location, very close to shops and restaurants.The interior design was very interesting. Their bathroom is gorgeous, amazing showers. The beds provided were really comfortable, if you are sleeping in the 2 primary bedrooms. The suite indicates that it sleeps 8, and technically that is true, but the room with what appears to have 2 murphy beds, when the beds are open, the are so close to the wall, that people will have to step over each other to exit the room, overnight if they have to go to the washroom. The window in the murphy bed room, was off its hinges, so it could not stay open. There is an door that leads to the fire escape in the back, that was completely locked key locked so if there was an emergency there was no way to have an emergency exit. It smelled like cigarettes when we came in and although they had a purifier because of the windows, we could air out the location For a place that is supposed to sleep 8, the accommodations inside did not really support that as much, There is only one small coffee table, and one 2-person couch in the living room, and the additional seating from the primary bedroom, does not always support more then 1 person as it was wobbly. There not enough glasses ,mugs or cutlery to support 6 people. There wasn't really anybody on sight at all, but that may be because of the date, but there were some board games provided, although no space to play.

Ok

Gorgeous hotel and a great area to stay in. Super convenient