Forever City Hotel

Room is very very clean I like it

10 pm restaurant closed Food not available Out said to food buy

We arrived in Sri Lanka very early in the morning (around 2 am), and although there was some confusion with our booking—likely due to booking.com not notifying the hotel about our late-night arrival—the staff handled the situation with exceptional kindness. The team who received us were incredibly understanding and made us feel safe and welcome despite the hour. They quickly arranged a room for us and ensured we were comfortable. Their hospitality really stood out and made a stressful situation much easier to navigate. We truly appreciated their accommodating and friendly approach.

During our stay, we noticed that the hotel is quite popular for daytime events like birthday parties, receptions, and social gatherings. Our room was located right next to the swimming pool, so we could hear some of the activity and chatter during the day. Fortunately, this wasn’t an issue for us as we were mostly out exploring and only returned in the evenings to rest. Our friends, who stayed in a different room farther from the pool, experienced much less noise. Overall, it didn’t affect our experience, but something to keep in mind if you're planning to relax in the room during the day.

We arrived I found huge cockroaches flying around the corner of the bathroom.. 1st and 2nd night we couldn’t sleep due to staff are you noisy at 5am in the morning

Bathroom has outdated and big cockroaches flying around the corner

The room had plenty of space. The A/C worked great. The staff and their service were excellent - they were friendly, polite, helpful and professional. They catered to my husband’s dietary requirements to the best of their ability for which we are very grateful. There was a good TV, and water bottles were provided for the room. There is an excellent restaurant downstairs adjacent to the hotel (also part of theirs) and the meal I had from them was tasty and their small portion was quite large.

The noise level was not great. We could hear everything so clearly that was happening downstairs (which was the reception and dining area) - this disrupted our sleep early in the morning and at night. There was also a balcony outside our room, and we could hear when people were sat there socialising/eating/drinking - this happened both evenings we were there. The bathroom wasn’t up to a good standard; there was a strange smell in the bathroom, there is a big hole where the extractor fan was meant to be that lead outside so we can hear people talking under the pipework for that (grounds of the hotel), the shower wasn’t powerful but it did the job (after getting them to fix the plug as it wasn’t working initially), the shower was right above the toilet which meant the toilet was completely wet anytime we used the shower and the shelf and towel holder were barely hanging on the wall. The toilet seat was quite dirty. The mattress was quite hard (although I think this is the norm in most households in Sri Lanka) and one pillow was too soft but the staff provided another so that helped. There was a rip on the curtain that needs mending. I am not sure of the cleanliness of the catering/food downstairs (not their separate restaurant as I haven’t been inside there). In the dining area directly below the rooms, they once had an engagement reception and they had a wedding cake there, which had lots of flies landing on it constantly. But no effort was made to cover it or get rid of the flies. This leads me to believe that same care and attention was given to the food that were prepared for us.

Best thing first: The receptionist and all the staff at this hotel are so nice and helpful. They are doing a really good job! Big shoutout! The hotel itself is ok for a night or two. It has got a pool which is nice for the kids. Family room is alright and clean, A/C is working fine, bathroom is nice. The family room is located right at the pool, very close to the dining hall.

Unfortunately for us there was a birthday party being held at the pool, which is literally right in front of the family room. So people were having a good time, listening to very loud live music right in front of our room. I am not sensitive to loud music but it was so loud we couldn’t sleep. I talked to the receptionist and he was really trying to help and was so understanding. I do understand that the party people also booked a service at the hotel so he was in a really bad situation. I don’t blame him. I very much do blame the manager of this hotel though to allow a party at the pool with live music while giving out rooms to families literally right in front of the room!

Location, helpful staff, pool

Late night party noise outside our room. Was there 2 days short stay.