Spark by Hilton Atlanta Airport South College Park

When I got to the room Ty o check in, they told me that they did not have a room for me and turned me away at the door. I had driven for 7.5 hours to o get to that hotel. They didn’t call me or anything. And, then he told me he could not give me a refund on my room.

The staff at the Spark Hotel were very kind and accommodating, and I truly appreciate their effort. However, my stay was far from comfortable. I had to be moved three different times because bugs were coming into the rooms. I was told they were coming from the air conditioner, but regardless of the reason, this is unacceptable. When you travel and pay to stay in a hotel, you expect to feel safe, clean, and at peace when you sleep not worried about bugs coming out and ending up on you. This should never be a concern for guests. There needs to be a real solution in place so this does not keep happening. No one should have to switch rooms multiple times during their stay. While the front desk manager did his best to assist, offering points was not enough to make up for the inconvenience and discomfort. Overall, very disappointed with this experience.

Went to Atlanta to visit family . I was super upset due to the shuttle not being able to pick me up from the airport however the GM Margaret we above and beyond to make it right for me . Now thats hospitality!

We just landing , so far going well

Bugs in room. Poor service bec no staff on duty. Elevators didn't feel reliable. Extremely limited selection for breakfast. Parking additional charge. Snacks/drinks are way over-priced. Convenient to airport was only plus.

I had a great experience. All the employees were very helpful and kind. The coffee was on point. It was a comfortable, clean, relaxing, and safe place to stay. It really helped me focus on business and get things done. The room was comfortable and had everything I needed. I got a lot for what I paid for.

The computer system was down at the hotel the same night there were thousands of travelers stranded in Atlanta. The night manager did her best - kudos to her. The room when we finally got in it was attractive and clean, but there was No shuttle from the airport so we had to pay a taxi and it took well over 1.5 hours to check in. We left before breakfast, the shuttle was full going back to the airport so we again had to pay for a Lyft. We spent nearly two hundred dollars for 3 hours in the room. Hopefully this was an isolated incident

I arrived at The Spark with a reservation, only to find another 100 or so people ahead of me waiting for a room at 1230am, due to the hotel system being non-operational. I waited for about one hour but the line did not move. Nobody was getting a room because they couldn't access the rooms due to the electronic keys not working. Long story short, I slept on a seat at the airport, which really wasn't sleep at all. They haven't even return my funds!!!!

Couldn’t check in because the system was down, I wanted to sleep for couple of hours but I waited for like 2 hours at 2am and they did not progress with the check in. I left and now they don’t want to issue a refund

I was waiting for 2 hours to be checks in