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8 / 10 Guest Rating

DoubleTree by Hilton Rochester

1111 Jefferson Road, Rochester, us

DoubleTree by Hilton Rochester - main view

About the Property

Convenient Location
Located just off I-390 and near the New York State Thruway, Doubletree Hotel Rochester offers easy access to downtown Rochester and key attractions like the Rochester Museum & Science Center.

Modern Amenities
Guests can unwind in the indoor pool, stay active in the 24-hour fitness center, and take advantage of the 24-hour business center. The Atrium Lounge is perfect for relaxing with a drink, while Bistro 252 serves delicious American breakfast options.

Nearby Attractions
Situated only 5 miles from Greater Rochester International Airport, our hotel is close to Seabreeze Amusement Park, Seneca Park Zoo, and various corporate offices, making it an ideal choice for both leisure and business travelers.

Book your stay at Doubletree Hotel Rochester for a memorable experience in Rochester, New York.

Facilities & Amenities

Free beach shuttle
Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace

Important Information

Check-in & Out

Check-in
Check-out11:00 AM

Property Notes

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

8
Excellent391 verified reviews
AI Summary

Guests highly rate the great location and frequently praise the nice atrium.

Categories

Cleanliness6.2
Service8.6
Location10.0
Room Quality7.2
Amenities8.1
Value for Money8.7
Food and Beverage6.1
Overall Experience9.2

Select topics to read reviews

D
DarrinusUS
Verified booking
couple
Standard Room
Stayed in Jun 17, 2026

"Worst hotel experience ever...the service is not what you would expect at a Hilton property."

1.0

Nothing...the hotel staff is horrible including the manager, John.

The room we requested on the Hilton app the night before was switched to another room and we were on top of the pool and the hotel was 90% filled by teenagers that were screaming and yelling at the pool, the hallways, etc. Also, my room that we checked into was not clean and was still dirty when we got the key at 8pm at night

Helpful?
E
EdusUS
Verified booking
couple
Standard Room
Stayed in Jun 11, 2026

"Could be a good facility but it seems they lack funds to properly operate a property this size."

4.0

Location was ok. Room was newly renovated, bed was comfortable. Lobby and bar area were nice.

They had no bar soap for the bathroom sink. Shower only had hot water, had to wait for maintenance man to come fix it(nice guy, he was overworked and fielding calls while he was trying to fix the shower). Door to parking lot in first floor stairwell wouldn’t close, anyone could walk in overnight. Breakfast buffet a bit overpriced for what it is. No phone in room to call the front desk?

Helpful?
P
Paradise01740210678
Verified booking
Business
Standard Room
Stayed in Jun 9, 2026

"Filthy and empty promises."

2.0

Filthy hotel. The initial hotel room my husband and I were given was filthy. The tube literally had pubic hairs spread all over the tub as if housekeeping just quickly wiped down the tub as fast as they can. The floor definitely was not swept (who knows for how long) it had crumbs, MORE hair all over the floor (why there was as much hair as there was all over the place is beyond me). It appears that hygiene isn’t a priority as well since there was no hand soap or body wash in the rooms. The first room did have body wash but no hand soap. I reported the filth to the person at the front desk and they let me know how sorry they were and that they “got me” and were going to take care of it. They said they would be re-cleaning the entire room. A few hours later..nothing. They ended up giving us a different room which was cleaner but still not the best. The tub in this new room was clogged. Definitely do not recommend this hotel to stay.

Helpful?
R
rishik758
Verified booking
Family
Standard Room
Stayed in Jun 3, 2026

"Don’t stay there, management don’t keep their promises"

2.0

I stayed there in April and I left a review about the issues about my stay. John Bifarella reached out via email to apologize for my stay and offered me 2500 points along with the 5000 points I earned when I spun the wheel at check in. Almost 2 months after and a few follow up calls John still hasn’t did what he said he was going to do!

Helpful?
J
JohnusUS
Verified booking
couple
Standard Room
Stayed in May 25, 2026

"It was decent. Nothing to really complain about"

8.0

I love the pool and the open space

The pool area the old towels weren’t put in a bin because there wasn’t one

Helpful?
C
ChrisusUS
Verified booking
couple
Standard Room
Stayed in May 23, 2026

"Exceptional"

10.0
Helpful?
N
NyeshausUS
Verified booking
couple
Standard Room
Stayed in May 18, 2026

"Excellent"

8.0
Helpful?
C
CairausUS
Verified booking
couple
Standard Room
Stayed in May 18, 2026

"It's really not that bad for a 3 star hotel. Questionable,but you can't deny the dome feature."

7.0

The dome. I feel like everyone did. It is truly a one of a kind interior and makes you feel like you’re staying at a resort hotel. I live in the area and I came here for a staycation. I’ve passed by this hotel so many times. I was absolutely amazed by the pictures and glad to have finally have been able to see the inside after just seeing the exterior for years. The pool was really nice. We ended up having the whole pool to ourselves because we went in the morning and it was empty all morning. Even though it has glass walls,it's still secluded in a way and you still feel like you have your own space. We'd get curious glances sometimes but for the most part everyone minded their business. The water was warm and a lot more warmer than most hotel pools where you feel like you can actually swim and not be shivering for the whole time like at the last hotel we stayed in. I would definitely recommend hitting up the pool,even if you don't spend a lot of time in there and there's a chance you'll have it to yourself and end up spending more time than you planned on.

I wasn’t notified that the venue was booked ALL night long for a prom. The dome is also hit or miss because if it’s raining you don’t get to fully enjoy the experience and you have to hope that it just happens to be sunny for the next 2 days if you plan on staying for a night. It would kind of be nice if it had controlled lighting for rainy/cloudy/pale sky days in the winter and at night it could be like the starlight sky at the Planetarium which is in Rochester for when the stars aren't out. We were able to use the pool the next morning when the sun was out and it was nice experience so I can't beat myself up for not going the night before. I understand most hotels don't do this but it just would have been nice to know there was a prom planned for that night and we'd have to deal with annoying entitled teenagers. It wouldn't have made me not want to stay but I could mentally prepare for it. Even if I was considering going for a night swim,it's kind of hard to want to do that when there's a whole prom outside of the glass walls. It really just depends on the vibe of the room. If there's too many people in the main foyer,even if you have your own space,it's not worth it. My partner was also disappointed to find that there wasn't a Sauna,just a restroom. On the plus side,without a hot tub and Sauna included you're less likely to have to worry about the pool being crowded but it also kind of sucks.

Helpful?
W
WascarusUS
Verified booking
family_with_children
Standard Room
Stayed in May 7, 2026

"Overall my experiences there has been good"

6.0

The place was good, clean and central

The first person at the front desk when I checked in was a little dismissive and not helpful when I asked some questions. I went back later on and the gentleman was able to accommodate and give me a better service. The first person acted as if I was bothering her

Helpful?
J
jagottMOHAWK, NEW YORK
Verified booking
Business
Standard Room
Stayed in May 5, 2026

"Great stay and quiet"

8.0

Great stay, quiet. I have been here a few times. Could have been a pinch cleaner but not bad. I overlooked the parking lot and it was REALLY quiet. Two thumbs up for that. I might add: I went to the breakfast buffet (NOT FREE) and all I had was a small cup of fruit and a coffee. The waiter only charged me for that! NOT the usual buffet. That means I will be back! I left him a 50% tip!

Helpful?