DoubleTree by Hilton Rochester

Nothing...the hotel staff is horrible including the manager, John.

The room we requested on the Hilton app the night before was switched to another room and we were on top of the pool and the hotel was 90% filled by teenagers that were screaming and yelling at the pool, the hallways, etc. Also, my room that we checked into was not clean and was still dirty when we got the key at 8pm at night

Location was ok. Room was newly renovated, bed was comfortable. Lobby and bar area were nice.

They had no bar soap for the bathroom sink. Shower only had hot water, had to wait for maintenance man to come fix it(nice guy, he was overworked and fielding calls while he was trying to fix the shower). Door to parking lot in first floor stairwell wouldn’t close, anyone could walk in overnight. Breakfast buffet a bit overpriced for what it is. No phone in room to call the front desk?

Filthy hotel. The initial hotel room my husband and I were given was filthy. The tube literally had pubic hairs spread all over the tub as if housekeeping just quickly wiped down the tub as fast as they can. The floor definitely was not swept (who knows for how long) it had crumbs, MORE hair all over the floor (why there was as much hair as there was all over the place is beyond me). It appears that hygiene isn’t a priority as well since there was no hand soap or body wash in the rooms. The first room did have body wash but no hand soap. I reported the filth to the person at the front desk and they let me know how sorry they were and that they “got me” and were going to take care of it. They said they would be re-cleaning the entire room. A few hours later..nothing. They ended up giving us a different room which was cleaner but still not the best. The tub in this new room was clogged. Definitely do not recommend this hotel to stay.

I stayed there in April and I left a review about the issues about my stay. John Bifarella reached out via email to apologize for my stay and offered me 2500 points along with the 5000 points I earned when I spun the wheel at check in. Almost 2 months after and a few follow up calls John still hasn’t did what he said he was going to do!

I love the pool and the open space

The pool area the old towels weren’t put in a bin because there wasn’t one

The dome. I feel like everyone did. It is truly a one of a kind interior and makes you feel like you’re staying at a resort hotel. I live in the area and I came here for a staycation. I’ve passed by this hotel so many times. I was absolutely amazed by the pictures and glad to have finally have been able to see the inside after just seeing the exterior for years. The pool was really nice. We ended up having the whole pool to ourselves because we went in the morning and it was empty all morning. Even though it has glass walls,it's still secluded in a way and you still feel like you have your own space. We'd get curious glances sometimes but for the most part everyone minded their business. The water was warm and a lot more warmer than most hotel pools where you feel like you can actually swim and not be shivering for the whole time like at the last hotel we stayed in. I would definitely recommend hitting up the pool,even if you don't spend a lot of time in there and there's a chance you'll have it to yourself and end up spending more time than you planned on.

I wasn’t notified that the venue was booked ALL night long for a prom. The dome is also hit or miss because if it’s raining you don’t get to fully enjoy the experience and you have to hope that it just happens to be sunny for the next 2 days if you plan on staying for a night. It would kind of be nice if it had controlled lighting for rainy/cloudy/pale sky days in the winter and at night it could be like the starlight sky at the Planetarium which is in Rochester for when the stars aren't out. We were able to use the pool the next morning when the sun was out and it was nice experience so I can't beat myself up for not going the night before. I understand most hotels don't do this but it just would have been nice to know there was a prom planned for that night and we'd have to deal with annoying entitled teenagers. It wouldn't have made me not want to stay but I could mentally prepare for it. Even if I was considering going for a night swim,it's kind of hard to want to do that when there's a whole prom outside of the glass walls. It really just depends on the vibe of the room. If there's too many people in the main foyer,even if you have your own space,it's not worth it. My partner was also disappointed to find that there wasn't a Sauna,just a restroom. On the plus side,without a hot tub and Sauna included you're less likely to have to worry about the pool being crowded but it also kind of sucks.

The place was good, clean and central

The first person at the front desk when I checked in was a little dismissive and not helpful when I asked some questions. I went back later on and the gentleman was able to accommodate and give me a better service. The first person acted as if I was bothering her

Great stay, quiet. I have been here a few times. Could have been a pinch cleaner but not bad. I overlooked the parking lot and it was REALLY quiet. Two thumbs up for that. I might add: I went to the breakfast buffet (NOT FREE) and all I had was a small cup of fruit and a coffee. The waiter only charged me for that! NOT the usual buffet. That means I will be back! I left him a 50% tip!