DoubleTree by Hilton Rochester

The photos are pretty deceptive, this place is an outdated dump. My room was dirty, hair & pubes in the bed & bathroom areas, filthy bathtub… and I wouldn’t feel safe staying here as a woman, because a huge portion if not all the rooms have a “balcony” sliding door that unlocks with a simple sliding lock that barely locks. There also happened to be a ton of construction in the weird humid atrium where the pool & bar are. I don’t know who’d want to spend time down there even if there weren’t construction going on

An overall great property! The staff however are not the friendliest, but I definitely will return.

Customer service

Nothing

The location was perfect for my stay.

The door to my room was warped causing me to have to force the door closed. No toilet paper, asked the front desk 2x. Finally received it at the front desk the night before I was leaving. I came for dinner and the chef was not there so I had to door dash. I ordered dinner my last night stay and waited for over an hour. The one elevator was out and the stairs were dark and filthy. I opened my order to see the French fries did not have salt pepper nor ketchup. The Cobb salad had three pieces of chicken and dry lettuce. No dressing. The phone in the room 202 did not work. And there’s more. Before leaving I asked for my final bill. I received the room rates but no charges. I was informed the dinner was canceled because the dining room was closed and we could not get dressing nor condiments.

The property itself was under construction, one elevator wasn’t working which only left one working elevator, so you had to wait a long time for the elevator…. Which when it did arrive was dirty because of the construction. At 2;30am the ceiling in our room started leaking badly and within minutes the room was flooding.

The property is in a central location of the area numerous shopping and dining areas

Was not informed that the hotel was under construction until checking in. For the amount we paid for the stay we should have had a fully functioning hotel. Upon arrival there were huge loud industrial fans going, no elevators both were broken, and no functioning bathrooms in the lobby. We were told the elevator is broken and we would have to carry our suitcases up the stairs to get to our room. The next day we were woken up VERY early by construction happening in all the rooms under us. Using hammers, jackhammers, and shaking the walls. Every night there were groups of people outside blocking off parts of the parking lot so people couldn’t park there having parties until 12-1am very loud and clearly drunk. The parking was very limited at the doors where you would enter to use the stairs to get to your room and they were blocking off the whole parking lot. When we were using the pool in the morning we went to the desk asking for towels as they were never replaced only a full basket of dirty towels, we swam for an hour and no one ever came with towels so we had to walk back to our rooms in our bathing suits dripping wet. Upon coming back to the room we found the cleaners had come in which was appreciated accept we had 3 people in our room and they were only giving us 2 shower towels which was extremely frustrating and also found that all of our stuff was packed up so they were touching more than they should have. Beds are very small!! Will not be returning.

We went to Double Tree. It was under renovation, we were sent to another hotel at night that was 25 minutes away

No available room when arrived, gave me one bed instead of double, dirtiest and ugliest room, broken elevators, broken room door Terrible hotel

Clean Good location. Nice size rooms.

The buffet breakfast was a good value but is usually included free in the stay by other hotels. they offered a free shuttle to and from the airport but it never ran. The tv had very few channels to pick from. The slanted walk way leading from the lobby past the pool to the rooms was always wet and was dangerous to walk on.