Delta Hotels by Marriott Chicago Willowbrook

La buena atención, los espacios limpios, comodidad en el cuarto y el desayuno

Not sure why Marriott would brand this hotel. The Delta line is supposed to be upscale. If that's what you're looking for don't choose this location. My room complaints: room darkening window shade that doesn't go fully down (chain issue), tub that collects three inches of water while you're showering, shower cutain not long enough to reach the side of the tub resulting in water on the floor - this was my second room - they had to move me because my first room was dirty (sheets, bathroom, trash). Some kind of weird restaurant - breakfast included? - I got tickets to use each morning but the offerings were meager (nothing to drink - only the free coffee in the lobby) and not good - ended up taking my kids out to breakfast. Other people in my party had poor experiences with cleanliness and bugs and had to move rooms. None of the nice amenities that you look for in a Marriott - like lemon water in the lobby or pool. Could have been better and not a typical Marriott.

Spacious room and comfortable bed

Delay in checking in even though it was 4 pm and the hotel was less than 50% occupied; terrible non stop leaky shower head; TV not functioning and staff/front desk not responsive.

The staff was kind and friendly.

The room was not clean at all there was hair on the shower walls, the ceiling in the bathroom was flaking and peeling. The blanket was a down blanket and feathers or fake feathers were coming out everywhere.

Very disrespectful employee

Not clean , delay and late in everything

The hotel staff were polite and attentive.

Not clean

Two Delta Hotel experiences... large banquet function and my 3-night room stay. The banquet was clean and well serviced, food was good, cash bars were well stocked, but drink prices were ridiculous, e.g. $13 for a glass of cheap Yellow Tail wine which sells at stores for $5.99/bottle. Room #240 was spacious and generally comfortable, but it felt like the old Holiday Inn Crown Plaza that it used to be. A great room darkening window roller shade let us sleep in. The bed and pillows were hard to us, and we had to change positions occasionally to get comfortable. Carpeting showed stains that we hoped were not due to their pet-friendly policy. The closet is useless, having a ridiculous wooden structure inside with only 14 inches of hanger space that did not allow for anything longer than a short dress shirt, and only 2 hangers. We had to hang my suit and wife's outfits on a couple wall hooks in the room. Half of the closet was taken up by a table that didn't even fit a normal checked bag, so it's use was perplexing. I would rate it a 3 star room. The cleaning service ladies were very nice and accommodating. I'm sure the desk would have been as well if we needed anything. Great location to N-S-W-E highways and tollways, local shopping, restaurants, Portillo's beef & hot dogs, and Blueberry Hill Cafe for breakfast. Would stay again for the location.

This property could be cleaner, there were stains on the couch in the room, cobwebs and spiders in the corners of the room, unemptied bins on the hallways and outside, dirty microwaves and ice machines in the general kitchen. Jeesh