Courtyard Hartford Cromwell

location

didn't clean my room or give clean towels without asking at front desk

It’s location to the Wesleyan campus

The entire property needs maintenance. My entire room was extremely dark. The bathroom felt unsanitary. The tub had a ring at its bottom; there was rust around the drain. The soap dispenser had fallen off and was not re-attached. The toilet paper was not replenished. Also, there was not enough staff in the Bistro during obvious peak times. The folks there tried hard, but couldn’t keep up with demand. Made us late for a team family photo.

It was small & nice

The guy at the breakfast order station was awesome!!

The bathroom counter was literally peeling the silicone off the wall…… come on fix that

Good hotel to spend the night during a trip.

We arrived very late from Boston airport after a trastlantic flight. The toilet in our room wouldn't flush. When we called the reception they didn't offered changing the room at first, saying they had full occupancy and no staff to fix the problem at night. Fifteen minutes later, when we were ready to sleep they called saying they had another room for us but it was too late by then.

The hotel was fine (pretty standard) except for the fact that I discovered I had bedbug bites all over my body upon waking up. When I tried contacting the hotel to report it and ask for assistance/a refund, they completely dismissed me and asked me to contact corporate. I did - to no avail. Just want to give fair warning to future potential guests that this could happen to you (this is my first time).