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8.4 / 10 Guest Rating

Sonesta Columbus Downtown

33 E Nationwide Blvd, Columbus, Ohio, 43215, Columbus, US

Sonesta Columbus Downtown - main view

About the Property

Experience the vibrant energy of Columbus at Sonesta Columbus Downtown, perfectly situated just steps away from the Greater Columbus Convention Center and Nationwide Arena.

Unmatched Amenities
Enjoy our 24-hour fitness center and unwind with delicious meals at our on-site restaurant or snack bar. For special occasions, our elegant ballroom and comprehensive wedding services will make your dreams come true.

Comfort and Convenience
Each of our 421 guest rooms is designed for relaxation, featuring flat-screen TVs, premium bedding, and a refrigerator. Stay connected with available wireless internet and indulge in complimentary toiletries in your private bathroom.

Perfect for Business Events
With 17,000 square feet of flexible meeting space, including 7 dedicated meeting rooms, our hotel is ideal for conferences and corporate gatherings. We also offer a 24-hour business center for your convenience.

Don’t miss the chance to elevate your stay in Columbus; book your room at Sonesta Columbus Downtown today!

Facilities & Amenities

Health or beauty spa nearby
Proposal/romance packages available
Express check-out
Firepit
Fireplace in lobby
24-hour front desk
Luggage storage
Express check-in/check-out
Outdoor furniture
Elevator

Important Information

Check-in & Out

Check-in
Check-out11:00 AM

Property Notes

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation. The property is professionally cleaned.This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check Room Availability

1 night · 2 adults

Available Rooms

Deluxe Room, 2 Queen Beds (Deluxe - Two Queens) - Photo 1
Deluxe Room, 2 Queen Beds (Deluxe - Two Queens) - Photo 2
Deluxe Room, 2 Queen Beds (Deluxe - Two Queens) - Photo 3
Deluxe Room, 2 Queen Beds (Deluxe - Two Queens) - Photo 4
Deluxe Room, 2 Queen Beds (Deluxe - Two Queens) - Photo 5
Deluxe Room, 2 Queen Beds (Deluxe - Two Queens) - Photo 6
1/6

Deluxe Room, 2 Queen Beds (Deluxe - Two Queens)

2 Queen Beds355.8 sq feet Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices) Entertainment - 55-inch HDTV with premium channelsFood & Drink - Refrigerator and coffee/tea maker Sleep - Pillowtop bed, premium bedding, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, bathtub or shower, and hydromassage showerheadPractical - Laptop-compatible safe, iron/ironing board, and laptop workspaceComfort - Climate-controlled heating and air conditioning, fresh bed sheets (on request), and fresh towels (on request)Accessibility - Braille signageEco-friendly - LED light bulbsNeed to Know - Housekeeping on request, no rollaway/extra beds availableNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

33 m2
Sleeps 4
2 Queen Bed (150-160 cm wide)
Amenities
Coffee/tea makerTVTelephoneHair dryerRefrigeratorDesk

Deluxe Room 2 Queen Beds (Deluxe Loft - Two Queens)

Non-refundable
Room Only
20% OFF$232.21

$185.77

Includes taxes & fees
Superior Room, 1 King Bed (Preferred Loft King) - Photo 1
Superior Room, 1 King Bed (Preferred Loft King) - Photo 2
Superior Room, 1 King Bed (Preferred Loft King) - Photo 3
Superior Room, 1 King Bed (Preferred Loft King) - Photo 4
Superior Room, 1 King Bed (Preferred Loft King) - Photo 5
1/5

Superior Room, 1 King Bed (Preferred Loft King)

1 King Bed569.3 sq feet Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices) Entertainment - 55-inch HDTV with premium channelsFood & Drink - Refrigerator and coffee/tea maker Sleep - Pillowtop bed, premium bedding, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, bathtub or shower, and hydromassage showerheadPractical - Laptop-compatible safe, iron/ironing board, and laptop workspaceComfort - Climate-controlled heating and air conditioning, fresh bed sheets (on request), and fresh towels (on request)Accessibility - Braille signageEco-friendly - LED light bulbsNeed to Know - Housekeeping on request, no rollaway/extra beds availableNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

52 m2
Sleeps 3
1 King bed (151-180 cm wide)
Amenities
Coffee/tea makerTVTelephoneHair dryerRefrigeratorDesk

Superior Room 1 King Bed (Preferred - King)

Non-refundable
Room Only
20% OFF$232.21

$185.77

Includes taxes & fees
Deluxe Room, 2 Queen Beds (Deluxe Loft - Two Queens) - Photo 1
Deluxe Room, 2 Queen Beds (Deluxe Loft - Two Queens) - Photo 2
Deluxe Room, 2 Queen Beds (Deluxe Loft - Two Queens) - Photo 3
Deluxe Room, 2 Queen Beds (Deluxe Loft - Two Queens) - Photo 4
Deluxe Room, 2 Queen Beds (Deluxe Loft - Two Queens) - Photo 5
1/5

Deluxe Room, 2 Queen Beds (Deluxe Loft - Two Queens)

2 Queen Beds355.8 sq feet Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices) Entertainment - 55-inch HDTV with premium channelsFood & Drink - Refrigerator and coffee/tea maker Sleep - Pillowtop bed, premium bedding, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, bathtub or shower, and hydromassage showerheadPractical - Laptop-compatible safe, iron/ironing board, and laptop workspaceComfort - Climate-controlled heating and air conditioning, fresh bed sheets (on request), and fresh towels (on request)Accessibility - Braille signageEco-friendly - LED light bulbsNeed to Know - Housekeeping on request, no rollaway/extra beds availableNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

33 m2
Sleeps 4
2 Queen Bed (150-160 cm wide)
Amenities
Coffee/tea makerTVTelephoneHair dryerRefrigeratorDesk

Deluxe Room 2 Queen Beds (Deluxe - Two Queens)

Non-refundable
Room Only
20% OFF$221.23

$176.98

Includes taxes & fees
Superior Suite, 1 King Bed (One Bedroom Oakhurst Suite King) - Photo 1
Superior Suite, 1 King Bed (One Bedroom Oakhurst Suite King) - Photo 2
Superior Suite, 1 King Bed (One Bedroom Oakhurst Suite King) - Photo 3
Superior Suite, 1 King Bed (One Bedroom Oakhurst Suite King) - Photo 4
Superior Suite, 1 King Bed (One Bedroom Oakhurst Suite King) - Photo 5
Superior Suite, 1 King Bed (One Bedroom Oakhurst Suite King) - Photo 6
Superior Suite, 1 King Bed (One Bedroom Oakhurst Suite King) - Photo 7
1/7

Superior Suite, 1 King Bed (One Bedroom Oakhurst Suite King)

1 King Bed355.8 sq feet Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices) Entertainment - 55-inch HDTV with premium channelsFood & Drink - Refrigerator and coffee/tea maker Sleep - Pillowtop bed, premium bedding, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, bathtub or shower, and hydromassage showerheadPractical - Laptop-compatible safe, iron/ironing board, and laptop workspaceComfort - Climate-controlled heating and air conditioning, fresh bed sheets (on request), and fresh towels (on request)Accessibility - Braille signageEco-friendly - LED light bulbsNeed to Know - Housekeeping on request, no rollaway/extra beds availableNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

33 m2
Sleeps 3
1 King bed (151-180 cm wide)
Amenities
Coffee/tea makerTVTelephoneHair dryerRefrigeratorDesk

Superior Suite 1 King Bed (One Bedroom Oakhurst Suite King)

Non-refundable
Room Only
20% OFF$354.49

$283.59

Includes taxes & fees
Deluxe Room, 1 King Bed (Deluxe Queen) - Photo 1
Deluxe Room, 1 King Bed (Deluxe Queen) - Photo 2
Deluxe Room, 1 King Bed (Deluxe Queen) - Photo 3
Deluxe Room, 1 King Bed (Deluxe Queen) - Photo 4
Deluxe Room, 1 King Bed (Deluxe Queen) - Photo 5
1/5

Deluxe Room, 1 King Bed (Deluxe Queen)

1 King Bed355.8 sq feet Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices) Entertainment - 55-inch HDTV with premium channelsFood & Drink - Refrigerator and coffee/tea maker Sleep - Pillowtop bed, premium bedding, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, bathtub or shower, and hydromassage showerheadPractical - Laptop-compatible safe, iron/ironing board, and laptop workspaceComfort - Climate-controlled heating and air conditioning, fresh bed sheets (on request), and fresh towels (on request)Accessibility - Braille signageEco-friendly - LED light bulbsNeed to Know - Housekeeping on request, no rollaway/extra beds availableNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

33 m2
Sleeps 2
1 King bed (151-180 cm wide)
Amenities
Coffee/tea makerTVTelephoneHair dryerRefrigeratorDesk

Deluxe Room 1 King Bed

Non-refundable
Room Only
20% OFF$221.23

$176.98

Includes taxes & fees
Suite, 1 King Bed (One Bedroom Loft Suite King) - Photo 1
Suite, 1 King Bed (One Bedroom Loft Suite King) - Photo 2
Suite, 1 King Bed (One Bedroom Loft Suite King) - Photo 3
Suite, 1 King Bed (One Bedroom Loft Suite King) - Photo 4
Suite, 1 King Bed (One Bedroom Loft Suite King) - Photo 5
1/5

Suite, 1 King Bed (One Bedroom Loft Suite King)

1 King Bed498.2 sq feet Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices) Entertainment - 55-inch HDTV with premium channelsFood & Drink - Refrigerator and coffee/tea maker Sleep - Pillowtop bed, premium bedding, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, bathtub or shower, and hydromassage showerheadPractical - Laptop-compatible safe, iron/ironing board, and laptop workspace; rollaway beds (free) available on requestComfort - Climate-controlled heating and air conditioning, fresh bed sheets (on request), and fresh towels (on request)Accessibility - Braille signageEco-friendly - LED light bulbsNeed to Know - Housekeeping on requestNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

46 m2
Sleeps 4
1 King bed (151-180 cm wide)
Amenities
Coffee/tea makerTVTelephoneHair dryerRefrigeratorDesk

1 BEDROOM, LOFT, SUITE, KING BED

Non-refundable
Room Only
20% OFF$361.83

$289.46

Includes taxes & fees
Superior Room, 2 Queen Beds (Preferred Loft Two Queens) - Photo 1
Superior Room, 2 Queen Beds (Preferred Loft Two Queens) - Photo 2
Superior Room, 2 Queen Beds (Preferred Loft Two Queens) - Photo 3
Superior Room, 2 Queen Beds (Preferred Loft Two Queens) - Photo 4
Superior Room, 2 Queen Beds (Preferred Loft Two Queens) - Photo 5
Superior Room, 2 Queen Beds (Preferred Loft Two Queens) - Photo 6
1/6

Superior Room, 2 Queen Beds (Preferred Loft Two Queens)

2 Queen Beds355.8 sq feet Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices) Entertainment - 55-inch HDTV with premium channelsFood & Drink - Refrigerator and coffee/tea maker Sleep - Pillowtop bed, premium bedding, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, bathtub or shower, and hydromassage showerheadPractical - Laptop-compatible safe, iron/ironing board, and laptop workspaceComfort - Climate-controlled heating and air conditioning, fresh bed sheets (on request), and fresh towels (on request)Accessibility - Braille signageEco-friendly - LED light bulbsNeed to Know - Housekeeping on request, no rollaway/extra beds availableNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

33 m2
Sleeps 4
2 Queen Bed (150-160 cm wide)
Amenities
Coffee/tea makerTVTelephoneHair dryerRefrigeratorDesk

Superior Room 2 Queen Beds (Preferred Loft Two Queens)

Non-refundable
Room Only
20% OFF$250.05

$200.04

Includes taxes & fees
Deluxe Room, 1 King Bed (Deluxe King) - Photo 1
Deluxe Room, 1 King Bed (Deluxe King) - Photo 2
Deluxe Room, 1 King Bed (Deluxe King) - Photo 3
Deluxe Room, 1 King Bed (Deluxe King) - Photo 4
Deluxe Room, 1 King Bed (Deluxe King) - Photo 5
Deluxe Room, 1 King Bed (Deluxe King) - Photo 6
1/6

Deluxe Room, 1 King Bed (Deluxe King)

1 King Bed355.8 sq feet Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices) Entertainment - 55-inch HDTV with premium channelsFood & Drink - Refrigerator and coffee/tea maker Sleep - Pillowtop bed, premium bedding, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, bathtub or shower, and hydromassage showerheadPractical - Laptop-compatible safe, iron/ironing board, and laptop workspaceComfort - Climate-controlled heating and air conditioning, fresh bed sheets (on request), and fresh towels (on request)Accessibility - Braille signageEco-friendly - LED light bulbsNeed to Know - Housekeeping on request, no rollaway/extra beds availableNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

33 m2
Sleeps 2
1 King bed (151-180 cm wide)
Amenities
Coffee/tea makerTVTelephoneHair dryerRefrigeratorDesk

Deluxe King

Non-refundable
Room Only
20% OFF$233.28

$186.62

Includes taxes & fees
Deluxe Room, 1 King Bed (Deluxe Loft - King) - Photo 1
Deluxe Room, 1 King Bed (Deluxe Loft - King) - Photo 2
Deluxe Room, 1 King Bed (Deluxe Loft - King) - Photo 3
Deluxe Room, 1 King Bed (Deluxe Loft - King) - Photo 4
Deluxe Room, 1 King Bed (Deluxe Loft - King) - Photo 5
Deluxe Room, 1 King Bed (Deluxe Loft - King) - Photo 6
1/6

Deluxe Room, 1 King Bed (Deluxe Loft - King)

1 King Bed355.8 sq feet Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices) Entertainment - 55-inch HDTV with premium channelsFood & Drink - Refrigerator and coffee/tea maker Sleep - Pillowtop bed, premium bedding, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, bathtub or shower, and hydromassage showerheadPractical - Laptop-compatible safe, iron/ironing board, and laptop workspaceComfort - Climate-controlled heating and air conditioning, fresh bed sheets (on request), and fresh towels (on request)Accessibility - Braille signageEco-friendly - LED light bulbsNeed to Know - Housekeeping on request, no rollaway/extra beds availableNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

33 m2
Sleeps 2
1 King bed (151-180 cm wide)
Amenities
Coffee/tea makerTVTelephoneHair dryerRefrigeratorDesk

Deluxe Loft Two Doubles

Non-refundable
Room Only
20% OFF$244.88

$195.9

Includes taxes & fees
Room, 1 Queen Bed, Accessible (Mobility Tub) - Photo 1
Room, 1 Queen Bed, Accessible (Mobility Tub) - Photo 2
Room, 1 Queen Bed, Accessible (Mobility Tub) - Photo 3
Room, 1 Queen Bed, Accessible (Mobility Tub) - Photo 4
Room, 1 Queen Bed, Accessible (Mobility Tub) - Photo 5
1/5

Room, 1 Queen Bed, Accessible (Mobility Tub)

1 Queen Bed355.8 sq feet Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices) Entertainment - 55-inch HDTV with premium channelsFood & Drink - Refrigerator and coffee/tea maker Sleep - Pillowtop bed, premium bedding, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, bathtub or shower, and hydromassage showerheadPractical - Laptop-compatible safe, iron/ironing board, and laptop workspace; rollaway beds (free) available on requestComfort - Climate-controlled heating and air conditioning, fresh bed sheets (on request), and fresh towels (on request)Accessibility - Braille signageEco-friendly - LED light bulbsNeed to Know - Housekeeping on requestNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

33 m2
Sleeps 2
1 Queen Bed (150-160 cm wide)
Amenities
Coffee/tea makerTVTelephoneHair dryerRefrigeratorDesk

Room 1 Queen Bed Accessible (Mobility Tub)

Non-refundable
Room Only
20% OFF$221.23

$176.98

Includes taxes & fees
Room, 1 Queen Bed, Accessible (Mobility Roll in Shower) - Photo 1
Room, 1 Queen Bed, Accessible (Mobility Roll in Shower) - Photo 2
Room, 1 Queen Bed, Accessible (Mobility Roll in Shower) - Photo 3
Room, 1 Queen Bed, Accessible (Mobility Roll in Shower) - Photo 4
Room, 1 Queen Bed, Accessible (Mobility Roll in Shower) - Photo 5
Room, 1 Queen Bed, Accessible (Mobility Roll in Shower) - Photo 6
1/6

Room, 1 Queen Bed, Accessible (Mobility Roll in Shower)

1 Queen Bed355.8 sq feet Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices) Entertainment - 55-inch HDTV with premium channelsFood & Drink - Refrigerator and coffee/tea maker Sleep - Pillowtop bed, premium bedding, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, bathtub or shower, and hydromassage showerheadPractical - Laptop-compatible safe, iron/ironing board, and laptop workspace; rollaway beds (free) available on requestComfort - Climate-controlled heating and air conditioning, fresh bed sheets (on request), and fresh towels (on request)Accessibility - Braille signageEco-friendly - LED light bulbsNeed to Know - Housekeeping on requestNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

33 m2
Sleeps 2
1 Queen Bed (150-160 cm wide)
Amenities
Coffee/tea makerTVTelephoneHair dryerRefrigeratorDesk

Room 1 Queen Bed Accessible (Mobility Roll in Shower)

Non-refundable
Room Only
20% OFF$221.23

$176.98

Includes taxes & fees
Superior Room, 1 King Bed (Preferred - King) - Photo 1
Superior Room, 1 King Bed (Preferred - King) - Photo 2
Superior Room, 1 King Bed (Preferred - King) - Photo 3
Superior Room, 1 King Bed (Preferred - King) - Photo 4
Superior Room, 1 King Bed (Preferred - King) - Photo 5
Superior Room, 1 King Bed (Preferred - King) - Photo 6
Superior Room, 1 King Bed (Preferred - King) - Photo 7
1/7

Superior Room, 1 King Bed (Preferred - King)

1 King Bed350 sq feet Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices) Entertainment - 55-inch HDTV with premium channelsFood & Drink - Refrigerator and coffee/tea maker Sleep - Pillowtop bed, premium bedding, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, bathtub or shower, and hydromassage showerheadPractical - Laptop-compatible safe, iron/ironing board, and laptop workspaceComfort - Climate-controlled heating and air conditioning, fresh bed sheets (on request), and fresh towels (on request)Accessibility - Braille signageEco-friendly - LED light bulbsNeed to Know - Housekeeping on request, no rollaway/extra beds availableNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

32 m2
Sleeps 2
1 King bed (151-180 cm wide)
Amenities
Coffee/tea makerTVTelephoneHair dryerRefrigeratorDesk

Superior Room 1 King Bed (Preferred Corner King with Sofabed)

Non-refundable
Room Only
20% OFF$237.71

$190.17

Includes taxes & fees
Loft, 1 King Bed (Junior Suite) - Photo 1
Loft, 1 King Bed (Junior Suite) - Photo 2
Loft, 1 King Bed (Junior Suite) - Photo 3
Loft, 1 King Bed (Junior Suite) - Photo 4
Loft, 1 King Bed (Junior Suite) - Photo 5
1/5

Loft, 1 King Bed (Junior Suite)

1 King Bed569.3 sq feet Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices) Entertainment - 55-inch HDTV with premium channelsFood & Drink - Refrigerator and coffee/tea maker Sleep - Pillowtop bed, premium bedding, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, bathtub or shower, and hydromassage showerheadPractical - Laptop-compatible safe, iron/ironing board, and laptop workspaceComfort - Climate-controlled heating and air conditioning, fresh bed sheets (on request), and fresh towels (on request)Accessibility - Braille signageEco-friendly - LED light bulbsNeed to Know - Housekeeping on request, no rollaway/extra beds availableNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

52 m2
Sleeps 3
1 King bed (151-180 cm wide)
Amenities
Coffee/tea makerTVTelephoneHair dryerRefrigeratorDesk

Loft 1 King Bed (Junior Suite)

Non-refundable
Room Only
20% OFF$278.9

$223.12

Includes taxes & fees

Guest Reviews

8.4
Excellent240 verified reviews
AI Summary

Guests highly rate the friendly staff and frequently praise the great location.

Categories

Cleanliness7.7
Service9.0
Location9.0
Room Quality8.5
Amenities8.0
Value for Money8.0
Food and Beverage8.5
Overall Experience8.5

Select topics to read reviews

L
LazousUS
Verified booking
family_with_children
Standard Room
Stayed in Mar 20, 2026

"We'll try Hyatt next time."

7.0

Food and staff were great in the small bar/eating area. Bathrooms were updated and fresh. Room was clean.

Hallways were filthy and hotel room was outdated and drab. Parking was very expensive.

Helpful?
R
RichusUS
Verified booking
extended_group
Standard Room
Stayed in Mar 19, 2026

"Exceptional"

10.0
Helpful?
T
TiffanyusUS
Verified booking
couple
Standard Room
Stayed in Mar 18, 2026

"Exceptional"

10.0
Helpful?
M
MarcinousUS
Verified booking
family_with_children
Standard Room
Stayed in Mar 16, 2026

"Excellent"

8.0

Restaurant food good/service great Valet itself great people. Construction at time so a little hard to navigate Room clean

Helpful?
I
IrakliusUS
Verified booking
family_with_children
Standard Room
Stayed in Mar 15, 2026

"Good"

6.0

Location

I didn’t like room . I payed almost $300 per night and furniture was damaged , had scratches. yellow had yellow rust . For that much money I expected better room. That’s was 2 star hotel experience .

Helpful?
W
WrightusUS
Verified booking
family_with_children
Standard Room
Stayed in Mar 14, 2026

"Good"

1.0

Not much

The put me in a cramped handicap room

Helpful?
T
ThomusUS
Verified booking
family_with_children
Standard Room
Stayed in Mar 14, 2026

"Exceptional"

10.0

Very friendly staff at valet parking and at the front desk. The room was spotless and extremely comfortable.

No problems at all 😃

Helpful?
T
ThomasusUS
Verified booking
couple
Standard Room
Stayed in Mar 9, 2026

"Thieves, stay away!!"

1.0

This would be a perfect review if they didn’t steal money from me.

Do not stay here!!! My room was completely paid for months in advance. I noticed 2 random charges totaling $736.61. I asked them why I was charged this. Nobody could explain this to me. They told me in 3 to 5 working days the money would be returned. This ruined my trip and I had to leave a day early. They told me if I call booking.com and they call, they would refund me for a day. Booking.com called them and they didn’t answer the phone. Day 2 & still no money. We’ll see how this pans out

Helpful?
S
SharonusUS
Verified booking
family_with_children
Standard Room
Stayed in Mar 9, 2026

"Exceptional"

10.0
Helpful?
R
RonnieusUS
Verified booking
family_with_children
Standard Room
Stayed in Mar 9, 2026

"Not unless they comp me for ruining my family’s trip!"

1.0

Nothing

They sold our room even though we had reservations. Showed up at check in time, we’re told they sold it and had a room for us at The Renaissance. Instead of out 2 queen beds, we received one queen and we had to take it or leave it. 16 blocks away from our venue

Helpful?
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