Holiday Inn Louisville East - Hurstbourne by IHG

Breakfast was a nice spread. The hotel is clean and comfortable.

When checking in, the hotel could not find the 3rd room I booked and did not have the breakfast coupons on the order from Booking.com The hotel did make things right without much hassle, but was uncomfortable for a short time while working through.

While checking out Monday morning 4/21, I asked the desk clerk to speak with the manager, whom I was not available. The clerk courteously, asked if he could help me with anything. I told him I wished to advise them of what I felt was a dangerous condition in the bathroom tub as being VERY, VERY slick/slippery to step into when wet, causing a slip/fall condition. Which I did experience, and fortunately with some fast footwork saving me a potential accident and the hotel owners a potential expensive lawsuit. Also, as a note the operation of the shower was not obvious and quite perplexing being controlled by a valve under neath the water faucet out of plain site. John R Ford

Found a bed bug in my bed. Would like a full refund

The rundown abandoned hotel was a little disconcerting upon arrival but the overall hotel itself was very nice. The walls are very thin. We could hear other guests at all hours.

Whoever was working the front desk Thursday evening she was completely rude and outta pocket for no reason. Asked if they had handicap rooms and she said she wouldn’t change it which was no problem until she started with her little rude comments. WILL NEVER stay again may look nice but staff makes the hotel feel hostel!

Friendly front desk. He had everything ready when we arrived. Ease of check in and check out. No hassle. Quiet and clean. Room was spacious and comfortable.

Quiet, it was like we were there alone. But there were lots guests. Had pool to ourselves the two times we went. Clean room. Nice towels and had doce products which were nice.

We arrived at 4 pm. Went to room found maintenance watching tv with shower running. Asked what he was fixing. He only replied they were supposed to let me know you were here. He scrambled shut off shower. Wiped floor and left. We paid for breakfast in booking but couldn’t prove it so we didn’t get breakfast which disappointed the kids. We asked for towels they said they would bring some. Left for day. Arrived back. Housekeeping had been in room - tv was shut off. But wet towels left behind. No trash removed. And no new towels. So why bother coming into the room.

Room was fine

Breakfast was so bad that even though I had paid for it I didn't eat.