Holiday Inn Portland-By the Bay by IHG

Location

It had a pool and close parking

Our shower was clogged. We called the desk. They sent a guy up who mansplained to me how to open a drain plug (which I’d already removed). He said maintenance would come in the morning. 8-9am. We ordered drain cleaner and did it ourselves. Maintenance called at 2:30pm- i was in town for a funeral. Good thing we don’t count on them. Then they knocked on the door at 9pm. My son woke up. The fridge ran all night long making noise. The AC didn’t work at all. Like you couldn’t turn it on. The heated pool was freezing. The sauna didn’t work at all.

Location

They charge an additional $20 per day for parking in a garage Thats is extremely dangerous. There is no room service yet they want tips. The manager is unprofessional with no concern whatsoever about guest concerns.

The beds were very comfortable and the room was large.

We were told we could park in the parking garage underneath the hotel and that was not true. Not a big issue, but it was raining and it would’ve been nice if we could’ve just parked in the garage and not gotten wet. When we left the next day, the gate wouldn’t open. We had to wait for someone to come out and do it manually.

Great location in downtown Portland. Gym and pool area were nice, pool was large and clean. Our room was very comfortable.

Can hear through the walls a bit, woken up by a child next door.

The location. The staff was spectacular.

Had to use valet parking but we understood why. Under construction.