Wyndham College Park North / Washington DC Area

The room reeked of mothballs, the sink was super clogged & took FOREVER to drain, and the staff wasn’t very friendly. And it was weird that they were just hanging around the hotel, talking to each other like they didn’t have anything to do. They wouldn’t provide a receipt at checkout and I’ve called to request one a few times. I still don’t have a receipt.

It was good to say the least. Adio was very professional and handled every need that I asked during my stay. The cleaning staff however… HORRIBLE. Not once did they give me clean towels like I asked nor did they service my room on my 3day stay as I asked them TWICE ( 2 housekeepers ) and once at the FRONT DESK before i left out of the property. I came back 6+ hours later to my room being the same as I left. Very displeased with that beings as though we’re STILL dealing with a pandemic here in the area. But overall.., I enjoyed my stay.

When I arrived to the Wyndham College Park in Beltsville, I was told quite unapologetically that the hotel had overbooked and they would now have to check on availability. After over 40 minutes of waiting, I was given a room (two double beds instead of a reserved King) but was then told that I had to pay, even though I kept showing them my paid confirmation from Hotels.com. They insisted that the credit card did not match the reservation and that it was merely a reservation not yet paid. They urged me to pay it and take it up with the morning staff, since the manager would be there. Since it was past 2 am, I paid. In the morning, I showed the new staff my double charge/payment which I confirmed through my credit card. The manager was no where to be contacted, I learned. The staff member said that I would have to take this up with Hotels.com - that they would not be able to make direct communication on my behalf. Because I had traveled to spend Mother's Day with my mother, I didn't want to waste anymore of my limited time arguing with the "guaranteed reservation" that was not honored, nor the paid room which was not recognized. It was a very frustrating experience - with so many hotels in the area, I will not be staying here again.

During my stay, some updates to the TV system was being done, which resulted in no TV during my stay. Also, during the 5 days of my stay, I did not had any housekeeping any of the days. All the rooms around me were serviced, but mine (609).

Just Horrible. Staff undermanned and under trained. Hotel not maintained. No Cable . Loud Ac . Paint peeling . Nothing like photos. Elevator license expired . Dim hallway. Ice machine out of order . Just all around terrible.

My TV didn’t work all weekend, my check in was wrong the staff had poor customer service

Overall, the hotel was clean and the staff was helpful and pleasant. However, there was no coffee maker in our room, and the TV wasn't working. When we checked in (at close to midnight on a Friday) there was a backup of at least 4-5 parties waiting to check in before us, and the computers were running very slow. The staff was very apologetic and friendly, but clearly this property needs some upgrades and attention. Still, it was a clean, mostly comfortable, affordable place to stay that was convenient for us.

I like the space in the room

It took 45 minutes to check in because the computer system was down.

It’s states daily house keeping that’s a lie they stated because of COVID they clean the rooms every 3 days. Meaning for 3 days they don’t bring you towels toilet paper or change atleast the garbage. Then when I called for towels they stated I could go down and get some myself. There’s no bar !!! I would give it - 0 if I could