Wyndham College Park North / Washington DC Area

Showed up at midnight to find out there were no rooms despite having a reservation. Their suggestion was to cancel the reservation, no help getting us a room somewhere else ... I had specifically called to confirm everything before our 3.5 hour drive there. There were 4 others in similar situation in the lobby with us. Unacceptable. Very run down propert, you can tell it was nice at some point. surprised wyndham would put their name on this.

Well the room was prepaid so that I could get rest after an 18 hour day before having to return to work there was no room available when I went to check in. When I asked the desk how this happened they just shrugged and said they had no answers. What is the point of reserving a room and pre-paying if you can’t actually stay in the room when you need to. Instead I was forced to drive while fatigued an extra two hours to my final destination.

After 8 hours drive my family and I came to to hotel to check in and we were told that our room was sold. Even though everything was paid in advance, the front desk lady told us she was sorry and no accommodations were possible.

Check-in was quick and very simple. The room was very comfortable, clean, and quiet. We'll be back.

The property is run down. Lobby has leaky ceilings and just very subpar. Some of the front desk staff should not be working in customer service. Very rude and short with people.

We did not stay because the hotel was fully booked. They did not honor the reservation

Good stay. Some confusion at check-in but it was quickly fixed. Rooms could use some fixing but nice overall. Parking was convenient. Stay were friendly and helpful.

Hotel was over booked and couldn’t get a room, so never checked in

We didn’t even stay here. When we were suppose to check -in. We saw a line of people at 11pm saying they had been there since 9pm waiting for a room or better service because the hotel had decided to do a first come first serve basis and overbooked the hotels. They only had suites available and were overcharging the prior patrons that were ahead of us to have a room. They would not offer refunds for an error that was made done by them. The front desk folks were dealing with the patrons and the manager refused to show up. Unprofessional business management. I would strongly recommend to remove this hotel from these websites.

I stayed with this hotel which is now run down since management switched from the Sheraton. I booked a stay for 3 days and 2 nights and was met with bed bugs and I have the bed bug bites to prove. Such an inconvenience especially due to the stay being for a well-rested night for the end of a travel contract. I never would’ve thought I would experience this especially from the well-to-do establishment from before. But please take my advice and note there are way more other options available than this hotel. Please for your safety and your family’s book your stay somewhere else. If you find yourself in this situation notify them like I did hopefully they will get that this issue is a health matter to their guests. Please do not expect returned compensation from this either when I called and informed them they told me management will be downstairs to talk to about it. I even brought the mite/bug down in a cup to the front desk and informed we were leaving and their remedy was to book us to the room next door to ours. And not to mention management was no where to be found when we got down there only the front desk attendant who was nice but the experience was atrocious. Never again!