Wyndham College Park North / Washington DC Area

The property was in a good area and had easy parking. That’s it. 2 of the 3 elevators were out of service and the one that was working had duct tape on the floor indicator light, no sensor so it closed no matter what, even when someone was trying to get off; and the inspection was severely outdated (last inspected 6 months ago in April 2022). The room’s heat was on super high at 85 degrees right when we walked in when it was 70 degrees outside, there were no face/body towels, or hand soap; and when I went to the front desk for those items the lady gave me 4 body towels and said they were out of face towels. We literally had to wash up with huge body towels. Oh and the cord for the bedside lamp ran across the center of the room to the outlet by the window so I had to step over it each time to get to my side of the bed. This was the absolute worst hotel experience I’ve had in my life. I would not recommend this place to anyone.

Management was not prepared to check in guest when the computer system went down. A guest had to suggest how the guest could be checked in. Management was not visible and offered no solution to the problem. Guest were only told that the system had been down all day and they had no idea when it would be fixed.

Property is old and dated. Carpets need a deep clean. No refrigerator or microwave in room. Check in took over one hour, the systems were down. The receptionist stated this happens often. After a long day of travel, waiting over one hour for check in was extremely frustrating.

The condition of the property needed remodeling. Broken elevator, and fixture..room carpet smell, the cleaners left somebody used washcloth behind from customers..plus side bed really comfy.

Property is in terrible shape. Ice machine broken. Sink faucet splashing water on you and everywhere. No drinking water available without paying. No room service to make beds on daily basis probably due to COVID procedure, A cheap toy like iron was available. What quality does Wyndham offer?

I was given a room close to a very noisy elevator, I complained about it and the lady that checked me in said they were fully booked. I told her I couldn't have been the last person to check in she still insisted there was nothing she could do, despite the fact that I said I wouldn't be able to sleep. I went back to my room and my key card did not work, I went back downstairs just to see her checking in other guests. Someone already told me that hotels put people of color close to the elevator and staircases where there are more noise and I have experienced that over and over again

The bed was comfortable.

Checkin took forever as they had issues with the internet. Front desk service later was very rude.

Checking in took 45 min

Overall the properly was fine but had issues with the elevators and mold in the bathroom.