Holiday Inn Boston - Cambridge Area by IHG

area is accessible for public transport

none

I feel like the housekeeping apartment was right on The rooms were clean when I needed something I didn't have to wait very long to get it.

I did not like the front office staff he was very condescending. I made my reservation said that we would be there by 1:00 we are a little early and we ended up waiting over an hour and a half in our vehicle withwith a 8-year-old who was going in for surgery the next day .. and the 8-year-old had to go to the bathroom and he was told that he couldn't use the bathroom cuz we were not registered yet. but he was in hurry and getting us into our room so we could get My nephew settled .when I said that I had had a early arrival for 1:00 he said that was at their discretion I get that but it was snowing and I had a 8-year-old who was going in for surgery the next day. We also had made the reservations with the understanding that there was a restaurant downstairs so that you may eat and not have to leave the hotel needless to say the restaurant was closed the whole time we were. It was a very inconvenienced for us because I was one of the reasons why we chose this hotel. And I had made the reservations for king size bed with the couch that folds out for the other two that was in our party but we had to find housekeeping to see if we could get sheets for them you would have thought that if I made a reservation for four that I would have had sheets and stuff in the room.

Hotel was easy to find and navigate. It was clean and welcoming and safe. Staff was pleasant and conscientious. Bed was comfortable.

Great hotel, clean, friendly and helpful staff. Perfect for visiting Harvard and exploring Cambridge.

What started off as a great stay with Aileen unfortunately quickly turned into a 1star experience. I checked in on FRIDAY night in which I was treated and treated well, I landed late and originally was supposed to checkout the next day but plans changed. From Saturday to Monday I was greeted by pleasant staff , a male(I do not know his name ) and Aileen they ensured my stay was excellent going over and beyond to make sure my stay was pleasant and comfortable. Well that changed today. On Monday , I spoke to the young man at the front desk and explained though I had requested housekeeping I hadn’t gotten it for my whole stay. I originally requested it for 3:00 pm then corrected myself and requested 3:30 pm The housekeepers who appeared annoyed showed up to my room at 3:00 despite me making a correction with the front desk which wasn’t a big deal so I told them that I had changed to 3:30 and they came back around 4:30. Upon going back to my room I noticed the room wasn’t serviced completely still trash in the trash and all over the room but I brushed it off as they were ready to leave and after all ATLEAST I got my bed changed . On Tuesday morning I called the front desk and explained I would be actually checking out today and Glenda explained I could only get until 1:00pm. I explained every other day I had 2 pm but overall just accepted 1pm and hung up the phone. Within 2 minutes my phone was ringing again. I answered a lady introduced herself as Darlene the head housekeeping and immediately asked me if I was really leaving today. I told her I was then she became extremely combative telling me that the day before the housekeepers came a few times and I wasn’t ready for service . OK? I explained to her they came at the uncorrected time I had originally told the front desk 3:30 and they came early. She began to argue with me and I explained to her I was in a zoom meeting and whatever discrepancies she had about her staff and the room cleaning was COMPLETELY IRRELEVANT and should not be brought to me . She argued with me that I had to stay on the phone despite me telling her I HAVE TO GO. From the beginning of the call she was accusatory combative and confrontational and I had NO IDEA WHY OR WHERE THIS CALL WAS COMING FROM! Her tone was condescending and rude. I called Glenda back and explained that the head housekeeper had no business calling confronting me about the miscommunication of her staff as well as telling me “I HAD TO STAY ON THE PHONE DESPITE ME SAYING I HAVE TO GO” and she was dismissive saying “Well she was trying to give you 2 o clock checkout “ I was completely confused because Glenda originally told me 1pm was the latest she could do and I accepted it. I HAD NO IDEA THE HOUSEKEEPER DARLENE WAS OFFERING 2 pm because from the beginning of the call she was trying to argue with me UNPROVOKED. The call from Darlene seemed very random AND NOT ONCE DID SHE MENTION 2pm checkout . It was the most UNPROFESSIONAL INTERACTION THAT was misdirected and I was collateral. There’s no reason any staff should have confronted me about anything that was going on as a result of miscommunication especially if I wasn’t bringing anything to their attention . DO BETTER HOLIDAY IN!

Location

Noisy

The location was perfect . Have stayed here many times and have always been satisfied.

Very friendly lady when I checked in, room was clean, and the place was quiet

The restaurant was closed for dinner but not enough of an issue to make a bad rating

La limpieza y el espacio de la habitación estaban excelente.

Se escuchaba como los otros huéspedes tiraban la puerta de sus habitaciones muy fuerte a cualquier hora y ese ruido era algo molesto porque era frecuente.