Quality Inn & Suites

Bedding wasn’t washed and was dirty. Refrigerator had mold inside of it

Property really needs a refresh. Issues with springs in bed and dead ant found on pillow. Thin walls! Hair dyer hanger was pulled out of wall and just sitting on the counter. Dirty grout and corners in the bathroom. There are new owners but they are going to have to put a lot into this location to make it nice.

The beds were clean but, not made well. Hair and mold in bathroom. The toilet was not secure.Mold on ceiling above the bathtub. A lot of dust on a vent or something above the toilet. The room was repainted very poorly and I was not able to take off my shoes until I went to bed, The sink was not clean . The bathroom door had been split at the handle and was not able to lock it. Also, the door was very dirty on the bathroom side. No phone in room. Out dated furniture. The tv was fine.

The entire motel is in need of a makeover. You can see that it is an older place that has been allowed to fall into need of repairs. The beds were comfortable and the motel quiet so we got a good nights sleep. The breakfast was a typical motel meal, microwaved eggs and sausage, a waffle maker and juice and coffee. We had stayed there a couple years before and could see how much it had gone downhill. Don't think we'll be staying there next time we go to Grayling.

Do better! The place is dirty and disorganized!! Couldn’t get into our room until 8pm. Poorly managed. Landscaping is awful. Has potential but I wouldn’t stay here if you had a chance to go somewhere else

Almost paid $250 for a night. Everything was run down and broken. Light hanging from wall, tv didnt work, carpet coming off stairs, blow dryer didnt work. Only 2 sets of towels in room for a 4 person room. Bathroom still had someones dirty towel and washcloth in it ! They should not be allowed to charge over $100 for the condition of the hotel and room!!

The hotel was dirty. I never saw anyone cleaning. Our room was dirty. There were ants in our room. Urine on the back of the toilet and feces dried on the inside. The breakfast was good and the pool area. Pool was freezing but the kids still used it. Staff were nice.

We showed up at 7pm and were told the room still wasn't clean and there were multiple other parties still waiting for their rooms as well. When we didn't hear back about our room being ready by 8pm we found another property. We did not feel good about the property while we aited because the bathrooms were dirty, 2 of the 3 stalls were out of order, it smelled, did not have paper towels and one of the staff members was seen leaving the bathroom without washing their hands. I spoke with the front desk about not being charged for the reservation or cancellation and was told that I would not be. I never saw the room, but didn't feel good about it since the bathrooms were so bad.

I didntn stay at your property because I had to cancel the trip. I was told by the person i spoke with that i WOULD NOT be charged for the two nights. But looking at my statement on my computer, your motel charged me for 2 nights. That we were not using! So yes we cancel

It was okay but obviously management doesn't replace or update things. The carpets in the stairways and hallways was exceptionally dirty looking.