Best Western Plus New Ulm

We book a bunch of rooms a couple of times a year to get together with family. This time, we sent 2 kids home early after repeated falls around the pool. The drains were all blocked so water was standing in multiple places and despite they walking, my 2yr old niece still went down many times, the last time hitting her heading and passing out she cried so hard. Unfortunatly love the set up and location, but for the kids safety... won't be coming back with our group.

Nice quiet, decent breakfast with hot options. There's is a neat latte-espresso machine that did not make espresso as part of the latte option and came out water-y, it also says a cost after selection vs a small sign would be appreciated, ended up just throwing it away, there is free coffee as well and that was good. Went to the bar that seems new to the hotel, it was also nice and had decent prices. Overall I'd say it's a good place to stay for a nice day out at the town

Goid location for New Ulm, easy to get to. Hotel itself very tired and basic. Expensive for what it is

Great coffee

We stayed for a week. We were surprised that housekeeping didn't clean for 2 days; when I asked at the desk I was told that they only clean for continuing guests if they ask at the desk. This wasn't mentioned when we checked in. The facilities were clean but need refreshing. The breakfast is ok. The eggs were often dry, and the pancakes were pretty bad. There's no decaf coffee available. I enjoyed the yogurt machine. The hotel is on the outskirts of town in a semi-industrial area. There are many trucks, but the windows must be well insulated because the noise was nearly unnoticeable.

Always as pleasure to stay at this and other Best Western Plus locations. The staff are always friendly and available and I enjoy the convenience of an attached restaurant. The decor is dated but it also matches the ambiance and culture of New Ulm so not a real detractor. The facility is always clean and seems fairly well taken care of.

Beds were to damn soft, so soft you bearly could move around and always ended in the middle of the bed. Which isn't good when you sleep nexted to your spouse or partner.

Friendly&helpful front desk. The pool and hot tub chlorine levels have got to be extremely high. Lots of red burning eyes/skin. Also stayed in room 115 which I figured out was right next to the continental breakfast kitchen- 330am on there was a ton of banging around behind the wall connecting hotel room to that… unfortunately did not sleep well from then on.

Everything was good.