Jazz Hotel Penang

Beautiful and the designed wall, big room and comfortable bed. Facilities are well maintain.

A bit far from the city. No breakfast provided. A bit costly.

liked the bathroom. The bathtub was big, clean, and spacious.

First and foremost, my special requests were not fulfilled. I was informed that I needed to make additional requests and that there would be extra charges. After checking in, I called the front desk, and they confirmed the same. The room itself was only average. There were very limited complimentary beverages provided, and only one tea bag was available. If I wanted more, I had to request it. Even the bath bomb for the bathtub wasn’t provided in the room and had to be requested separately. Overall, the experience completely spoiled my day. I was really disappointed with the level of hospitality. It felt like every little amenity had to be requested, which made the hotel seem overly stingy. For the price paid, I expected a much better experience.The breakfast was also a letdown. The selection was quite limited, and it didn’t meet my expectations in terms of variety or quality. It certainly wasn’t something I looked forward to. Unfortunately, the staff were not particularly friendly or welcoming, which made the overall experience even more disappointing. Hospitality plays a big role in a hotel stay, and I didn’t feel valued as a guest. Overall, I did not have a pleasant stay at this hotel. From the unfulfilled requests to the lack of amenities, underwhelming breakfast, and unfriendly service, the experience fell far below my expectations. I left feeling disappointed, and I wouldn’t choose to stay here again.

Good space fo us

The facilities

The high level parking

The room was clean and yhe bathroom was huge enough for a wheelchair to roll in

The food at the coffee house. Needs more improvement

Uniq