Burrstone Inn, an Ascend Collection Hotel

Could use better pillows. Comfortable bed. Pool should be indoors. Ice machine needed on 2nd floor We really enjoyed our stay. Staff was very accommodating. Thank you. I will stay next time

The Beer Garden was nice but the acoustics need a little softening. Your bartender was delightful as was the check in desk clerk.

The facility was tired and could use some upgrades. Also the price was high for the quality. We paid the same or less for a better suite in Burlington VT the next day. The charge added to prevent theft was a head scratcher. Is it really that bad in Utica?

breakfast was hot and tasty/

Breakfast was great Location was great

I asked for handicap room as we traveled with my 91 year old mom The room was awful The room smelled really bad Someone put a fragrance scent pack in ac unit vent so someone knew it smelled bad The bathroom was good but the room size was to small for my mom to get around with her walker There was a pull out couch for my daughter to sleep on but the mattress was so bad she had to sleep on couch not folded out to a bed The room was clean and the rest of hotel was beautiful well maintained and the staff at desk was amazing. We travel quite a bit and the room itself was not for a handicap person We got all the extra stuff we needed. A blanket, towels and a toothbrush from front desk immediately and they were very kind I did report the quality of room and bad smell to clerk at check out

El servicio muy atento

El desayuno fue muy justo; escasa variedad y calidad regular

Convenient. Good value.

חדר מרווח, מיטה גדולה ונוחה, אמבטיה נהדרת.