Radisson Hotel Lenexa Overland Park

Place was an absolute dive. The smell of smoke and dirty overall an extremely dirty facility. Asked to switch rooms only to get moved to an even dirtier room. Left the hotel completely and moved to the holiday inn across the street. Staff was rude and unprofessional, barely could understand them. 0-10. Highly recommend someplace else!

Checking in at this hotel was an absolute nightmare. It took nearly two hours to get through the process, and the front desk clerk seemed completely unprepared to handle even basic transactions. The guest in front of us was charged three times on his credit card, had to come back down twice (once because his room key hadn’t even been coded, and again to deal with the billing errors), and eventually gave up after watching our ordeal. When it was our turn, the clerk told me my card for the deposit had been denied. I asked him to try again—it went through just fine. Then he said there was an issue with the third-party booking site’s card. He eventually got a rep on the phone who was polite and helpful, but the clerk put the call on speaker and then walked away while the rep was still on the line. I ended up having to answer so the rep wouldn’t hang up. Meanwhile, the clerk tried to check in another couple…whose card “didn’t work” either. He said he needed to reset the server, and throughout the process he kept quoting the wrong amounts to the rep—even off by a penny at one point. Because we had been in the lobby so long, he even claimed the dates weren’t lining up anymore (we started the process on the 19th!). The waiting couple got so frustrated that they tried to help him because nothing he said made sense. When asked for the manager’s card, the clerk handed over an email for someone who wasn’t even the manager listed on the sign behind him. The other guests finally took a room just to end the ordeal but said they’d be disputing the charges. After multiple attempts, the rep finally guided the clerk through completing our check-in. I don’t know if he was entering the numbers incorrectly or simply didn’t understand the system, but it felt like a bad comedy sketch. To top it off, he was speaking into the phone’s handset even though it was on speaker. Bottom line: The hotel itself seems clean, but the check-in process was unbelievably chaotic and unprofessional. I trust the third-party booking site we used—we’ve never had an issue with them—but this hotel’s customer service is extremely unreliable. Be warned.

Hotel is dated. Cleanliness was lacking, room had a stale moldy smell. One of the main reason for choice of hotel was for the Bar and Grill, which was closed due to management change. Breakfast buffet was decent. It had the bones of a once really hotel, that has fallen into cheap management group. There was a giant puddle of water on walkway on fourth floor. I had spotted it and missed out on a great lawsuit opportunity. I would stay again for the price if Bar and Grill was reopened.

Very unclean, holes in wall, stinks, no restaurant, very hateful staff, we didn’t even stay. Had to argue to get refund

Definitely a mixed review here as this place seems to be in transition The room itself was clean for the most part, furniture was new and bed was comfortable and it included a small microwave and fridge that functioned well. However, the AC unit just blew lukewarm air no matter how low the thermostat was set, it never truly cooled the room and it was always humid in the room. The curtains were very dated with lots of small holes. The bathroom was VERY dated and in need of updating. The hallway rugs were dirty and water stained, the walls were newly painted but the doors and hardware were very run down. The main area was clean and well kept and it is clear that this was, at one time, a resort with amenities. there is a pool and hot tub in the main area so that makes the whole place smell a bit musty but all those areas look well maintained, albeit looked desolate: bar/restaurant and what appeared to be snack bar all permanently closed. They did have a complementary hot and cold breakfast and all of it would be described as mediocre. It was nice that it was included The oustide was run down, weeds everywhere along the hotel and throughout the many cracks/potholes in the parking lots. Overall, it was fine to have a place to just sleep but certainly not a hotel I wanted to spend any more time than that in.

The breakfast 😋

The parking

My only issue was that it was so hot and humid in the lobby. I will definitely stay here again.

The room was very good size and the staff was very pleasant

The advertised restaurant was never open. The A/C in our room blew ice cold air and could not be adjusted.