Trailborn Surf and Sound, Outdoor Collection by Marriott Bonvoy

Best hotel I’ve stayed at in a long time!!! Gorgeously curated and decorated!

When I arrived I was upgraded for free to an ocean front room, but the elevators were broken, so I chose a lower level so I didn’t have to climb the stairs. I moreso had a view of the back seating area than I did the ocean. The first morning, my bathroom suddenly began to smell awful, like something had died in the wall and was decaying. I requested maintenance come check it out and then didn’t hear anything for hours until I called down and asked to switch rooms. I was then moved to an even lower floor. But, the hotel itself is beautiful, smells nice, great decor, extremely comfy beds. The coffee was good but seemed to upset my stomach. The outside was gorgeous. The great lawn was peaceful and serene and wonderful for families. The sitting area was filled with comfy outdoor couches and umbrellas, pool was nice, outdoor bar was nice with great drinks. The restaurant and bar were beautiful and the drinks delicious, but food was mediocre at best. I’m glad I experienced this hotel and I did enjoy my stay for the most part but I’m not sure I’d stay there again just due to the bathroom stench I experienced and the food just didn’t sit will with my stomach. Oh, service was wonderful aside from not hearing back about the smell in the bathroom. Someone was almost always available downstairs to answer question or ask how they can help. Staff was amazing!

The beach view was amazing! Everything about this resort was phenomenal! The staff especially was super nice and accommodating! My stay there was the best and I would highly recommend!

This was the second time we stayed at Trailborn Wrightsville Beach this summer. I love the access to beach and the staff setting up an umbrella and chairs for the guests. All staff were thrilled to work at the resort and their enthusiasm made our stay more enjoyable.

Elevators were not working properly and the sheets were dirty upon arrival. Soap missing from bathroom. Staff was pleasant and location was good. Parking was also good.

The staff was excellent, the dining areas, bars and grounds were very nice and the beach area was great. The room however and the hall leading to the room smelled like a musty old motel.

The hotel property is a great location, clean rooms. I rebooked amenities that I had to call and go to the front desk 3 times before they arrived. We booked a movie night with popcorn never received that, booked a massage and it took 2 days for us to hear back with an appointment confirmation, I booked another night with the front desk and was told my room was confirmed then the very next day the manager on duty told us that the room was never booked and we were expected to immediately get up and move rooms. I’m sorry but that’s not the type Of customer service I expect to receive. If someone confirms the room with me I should be able to stay in the room. I have fell ill on my trip and had to extend for another day and switching rooms was a very big inconvenience for me. The staff needs serious training in customer service. This is already a pricey hotel and you expect to have a better experience. Especially since this is an Expedia VIP property and I’m also a Marriott reward member

Overall we got what we wanted. A room "overlooking" the ocean and able to not worry about parking. There were a few issues that made the experience not as enjoyable at that higher price point. Our room with an ocean view had a building in front of it. We paid more for the surf side and there was a building in front of our window. Yes we had partial view of the beach, yet all the other rooms did not have this issue. Also for a beach hotel there were no hooks in room for wet swimsuits, floaties for toddlers, etc. Only two hooks for a towel. We had to resort to hanging on the bathroom shower glass which had the toilet paper immediately underneath which got dripped on. While these and some mechanical issues with the elevator did not make a terrible experience. It did leave us wondering why we paid more for a nice hotel and felt underwhelmed at simple things. Like having to pay $5 for a drip cup of coffee when there is better down the street for $2.

Had a nice stay at the Trailborn for a short last minute beach trip, but be aware this is a redecorated hotel not a remodeled one. The decor is lovely and the staff was great, but there were some aspects I wish they would have addressed. While most of the hotel was beautifully redone there were some areas you could tell were missed or not addressed in the update, which brought down the overall experience. You may have parachute robes in your room, but the AC unit is old and loud enough to block the TV when it kicks on. The elevators were broken while I was there, requiring a call to the front desk if you needed a ride down from your room. I did appreciated the free parking and beach chairs/umbrellas. The restaurant and beach bar food was good and I was able to use $25 credits with no problems. Overall, this hotel was good, but not as great as I was expecting for the price.

Staff were amazing! They were having to run manual operation of the elevators and handle a leak in lobby roof, but they did it all with a smile. If they can handle the smell of the hard water that gives an unpleasant odor to the room and if they can get the pool bar drinks a little colder, I’d give it a perfect 10. They’ve definitely mastered the mid century aesthetic, though. That deserves a perfect score.