Trailborn Surf and Sound, Outdoor Collection by Marriott Bonvoy

My husband and I decided on this property for our baby moon and were really excited based on the website. When we checked in at 4PM, we were told the room would be ready in 5-10 minutes. Well, 5-10 minutes turned into an hour which was very frustrating and cut into our evening plans. Our room had a great view over looking the beach & pool. To get down to the lobby from our floor, we had to call the front desk - it turned out that the elevators were broken. This went on for entire 5 days we stayed there which was inconvenient. The last day, the elevator was completely broken and we needed to carry our luggages from the 7th floor to the lobby without assistance. Parking at this hotel was fine during the day but rather a nightmare at night as there was not enough parking spots available. The staff at the hotel was nice but I will say everyone is either in college or just out of college. It was evident that they all were fulfilling the duties of their job, no one really went out of their way to make the experience outstanding. Lastly, I did note that we were celebrating our babymoon and there was nothing put in our room or done to celebrate that which was disappointing.

Gem resort on pristine beach Exactly what wrightsville beach needed.

Gorgeous resort!

We love every stay at Surf & Sound! Perfectly walkable location!

Had a great stay at the Trailborn. Beautiful location on Wrightsville Beach, the property provided everything we needed. All the staff were incredibly helpful and courteous.

Fantastic Property. Fantastic Staff. I will be back. And Thank you Robert for retrieving my forgotten article from my room.

This could be a really nice hotel, but some things need attention..first the pros-the location is great, the staff were friendly and professional..always a smile and a greeting. The rooms are fine, though the bathrooms are tiny. The lobby is nice as well as the landscape outside, there’s lots of room to relax with a drink..Cons-the elevator was out of order the whole time we were there..there were no fans in the bathroom or our wasn’t working and so there was a musty smell. Since we had to walk up to our room on the 4th floor I got too see the stairwell which was dingy. The thing that was most annoying was getting to the tiki bar and finding a load of half eaten food covered with flies on a table there..we stayed for a drink and no one bothered to clean it up..pretty disgusting for a 4 star hotel. You gotta update the tiki bar guys, get some new furniture and make it inviting..the same is needed for the pool area...I thought the upgrade from the Blockade Runner to the Trailborn would be much better than it is and that’s too bad because the place could be really nice..but here’s a shout out to Pip the gardener and Nate the bartender..nice people.

Good location and great staff

Good location. Not enough parking. Not enough beach chairs and staff weren’t too worried about accommodating you. Elevators didn’t fully work. Breakfast at hotel restaurant was good.

The location was amazing and the beach was fantastic. The elevator was not working for the entire 3 days that we were there and going up and down the stairs got old pretty quickly especially since we were on the 5th floor. We should have