Trailborn Surf and Sound, Outdoor Collection by Marriott Bonvoy

The facility was clean & well kept. The staff was amazing. A special shout out to front desk employees Reece & Robert, bartenders Savannah & Wyatt, and lead building engineer Matt. You all made our visit extra special!

The hotel was lovely. Unfortunately, there room had a strong odor. The hotel had maintenance spray a “deodorizer”, but it just added a strong floral smell into the mix. The hotel was at full capacity so we had to ask for a refund and move to another hotel.

Everything was wonderful. I really thought it was nice that they don’t charge for chairs, umbrellas, and even boogie boards for the kids down at the beach. We had a great stay.

The resort was good, not great. The bathrooms were very small. The resort seemed short staffed. Daily room cleaning and new towel service was not provided, we had to go get new towels every day ourselves. Even when we requested it, we were told they would see what they could do. Beach was good, and beach personnel were good. Enjoyed the area restaurants. Enjoyed the Sunset boat cruise associated with the resort.

Customer service is awful. The pool was dirty and pool bar was an hour late opening up. They don’t sell water in their lobby. Also, we made a reservation while we were there to come another time and they messed it up three times. They were also using my email address for other clients and they aren’t sure how it happened. I was getting notifications for different clients all under my email. They still can’t explain how it happened.

It was our second time staying here. While the majority of the room was clean, behind the bed there was hair and some debris. It took over 2 hours for us to check in. Rooms were not ready and it was well past check in time. Great location and good restaurant.

Family gathering returning to Wrightsville beach. We stayed at Blockade Runner a few years ago. We heard through friends that it had been renovated. We had enjoyed the outdoor area and tee beach previously but the inside was old. Nicely refurbished hotel. They need to publish how they take payment. ( upfront everything, partial payment for rooms or at desk on arrival but not soculent one thing and do another)

From the moment we arrived, the staff made us feel welcomed. The check in was quick and easy. Our room was also very clean and well maintained. We really enjoyed our stay and can’t wait to come back to Trailborn Surf & Sound!

Loved the new updates. Had a cool 60s meets modern Acapulco. Staff was absolutely outstanding. Everyone was working hard to make sure everyone was taken care of. Great location of this historic place and just a great time. Might need to expand/enhance parking a bit but that's a good problem to have.

Overall a well