Trailborn Surf and Sound, Outdoor Collection by Marriott Bonvoy

The food was not good. Grilled cheese was premade that morning. Room service breakfast arrived cold. Everything else about the property was on point.

It was a really nice place and an enjoyabke place to stay. Just two comments: the AC doesnt go below 70° so in the heat of summer its a little warm and no real fridge. But otherwise it was very enjoyable.

Great experience. Staff was constantly over and above.

Our bathroom sink was clogged and the food at room service was awful! Our breakfast room service was cold, no butter no syrup, no plates, the coffee was awful.

Wish we could have stayed longer! Such a beautiful property. Highly recommend getting a balcony. You can’t beat the view. We watched the sunrise every morning from there and hung out there before we went to bed at night.

Excellent renovation, grounds, beach amenities and pool bar food, drinks and service. An onsite spa would make it much more enjoyable. Security can be improved as the property is open to outside guests, add security access via card readers in elevators and allow access to locals via a charge for a daily pass to use amenities. While the town is relatively safe, there’s opportunity for increased vigilance and improved guest experience from that perspective.

What a HUGE disappointment on the new owners. Being a seasonal regular at Blockade Runner, which was our favorite, this place has now gone down hill. The new decor is depressing and makes no sense. Too many young adults working. We had a hard time getting any help on pool area clean up. They needed someone to maintain guest clean up around the pool. The waiters only cared about making times and hanging with other staff members ignoring guests. One pool bathroom worked, and had sewage coming from the drain and was beyond usable and had clearly not been serviced at all that day. No ice. Had to get it sent to your room or wait at front desk for it. Huge inconvenience. Sleeping. There was none. AC was loud when running and then with shut down with a huge clanking nose that would go off by the hour. No sleep for any of us not to mention the pillows were so fluffy, it was impossible to get comfortable. Not sleeping pillows. Told a gentleman at the front desk in the am, and seem to know exactly what I was talking about but also seemed to not care or offer us a compensation for our $500 a night room except an extra hour in our room at “no charge”. I wish I could travel back in time and stay at Blockade for one more night and create our last memories with our family.

The staff are exceptional. Ella, small Ella and Skyler were courteous, professional and very helpful. Room needs work: a real minifrig. as stated on website; destination fee absurd; impossible to use $25 credit when attending conference; no parking spots; crazy parking lot design; need healthy snacks; 2nd mini-fridge never delivered although promised. Table light not working; emptg soap container. Never again!

It feels as though this property is under staffed resulting in a pool that feels dirty, areas that are not cleaned

Loved the fun small town vibe, everyone is friendly from guests to employees. Definitely coming back...