L3 Oasis Hotel

NA

The only issue with this place is the staff, especially Sara who claims to be a manager. Called the property multiple times just for her to have a nasty attitude and hang the call up. After calling and calling she would get nasty and say well she’s busy which is understandable however why keep hanging up when she said she was placing me on hold. When going to the front desk Sara was very unwelcoming and was rude when asked certain questions. Very argumentative and honestly her attitude makes me never want to stay there and I hope someone actually discipline’s her because treating her like that is uncalled for when she’s there getting paid to do her job. Sara please do better and you might need to reconsider your role in customer service.

Everything

nice parking area, beds were comfy & big, easy check in& out, location was alright, the room itself looked nice tho, big mirror by the sink, the fridge is big & had water bottles, the AC worked great

first thing i saw was a dead cockroach so that wasnt a good start, (had little bugs in the bathtub too), the overall cleanliness wasnt great, towels with stains on them & the bathroom was small & a bit stained too & didnt have a window nor a ventilation device there was no safe to lock our valuable items rllyyy pricey for what you get, but i understand that because of coachella the prices were high everywhere

Location and pool area

We had an issue checking into our room (room assigned to us was dirty and beds were not made), once we did get a room the shower did not work and we needed to go back to the front desk. The floors were dirty , the shower once it was working was low pressure and also not clean. No full size mirror either.

The hotel is just fine

First, the bathroom felt outdated. For example, the sink and mirror area were outside the actual bathroom, and while that area looked modern, once you entered where the toilet and shower were, it felt like a different, older room. The bed wasn’t very comfortable, and neither were the pillows—just okay. On the positive side, it was quiet, and I enjoyed the multiple pools—those areas were nice—but the pool water seemed a bit dirty and could use more cleaning. Also, what I really didn’t like is that I stayed three nights, and no one came to clean my room at all.