DoubleTree by Hilton Austin Northwest - Arboretum

That the housekeeper knocked at our door at 8:30 wanting to clean our room and we hadn’t checked out yet.

Disappointing. Business trip, client in immediate area, so ideal location. However, several other well-known chain hotels in the area would have been better choices. There for one night, but unacceptable issues: toilet did not flush properly; could not get hot water in shower in the morning, in-room refrigerator set way too cold, so yogurt purchased for breakfast froze solid overnight. Hotel has odd "footprint". My room faced interior public spaces, so surprised to hear voices late into the evening. In the morning realized that my window actually faced the breakfast area, so glad my curtains were drawn, or would have ruined someone's breakfast. Avoid odd number rooms in the "teens" which appear to face this interior area. Continually stunned in most hotels now that guests are not greeted upon arrival with even a cursory "hello" or "welcome". Instead, I was asked, "are you checking in?" I've got a roller bag, a computer bag, and just exited at Lyft at your front door. What might you guess? In no way unique to this hotel, but a clear trend that just reflects a lack of training by hotel management. Net, net - plenty of better choices if need to be in this area of Austin.

he biggest highlight was definitely the front desk staff. Celia, Dion, and Nia were incredibly helpful, accommodating, and went above and beyond what I expected. They were friendly, professional, and truly made a difference during our stay. The hotel itself is a bit dated, and the rooms could definitely use some updating. We stayed as a family of four in a double room, and it felt pretty tight. The beds are full-size rather than queen-size, which made things a little cramped. That said, the hotel was still clean, comfortable, and the staff really helped make the overall experience a positive one.

Chris was amazing! He was so attentive and welcoming!

Great hotel, very clean and comfortable. Would recommend.

Celia provided us amazing customer service! We had a wonderful stay, everything was comfortable, clean and properly attended. Thanks!

Celia was extraordinary, very helpful and friendly. Will definitely visit again. Thank you.

We had a short but very pleasant stay at this hotel. Celia stood out with her warmth and incredible ability to make us feel truly welcome. We hope to come back soon and see her managing this place one day. The hotel is very lucky to have her.

My stay was great. The hotel is clean and, you can smell the freshness whenever you walk in. The cookies are amazing and so yummy! Hotel staff were nice and friendly!