Holiday Inn Saratoga Springs by IHG

It was very clean, located walking distance to downtown and they do offer a free shuttle that we did not take advantage of but nice to know it was there

The breakfast for the cost was underwhelming, and the room while clean, felt very worn

Great location. Polite & cheerful staff.

stay at this hotel every year around this time, and it has always been a pleasant experience. However, this year my journey was far from smooth, with multiple delays and unexpected setbacks along the way. After approximately 27 hours of travel, I finally arrived at the hotel feeling exhausted. Upon arrival, I was warmly welcomed by Brian at the reception. His kindness and professionalism immediately made a difference. After hearing about my long and difficult journey, he went out of his way to find me a quieter room, ensuring that I could rest and recover without disturbances. This level of thoughtfulness and attention truly meant a lot to me. Brian is exceptionally friendly, helpful, and genuinely customer-oriented. He turned what had been a very tiring experience into a much more comfortable and pleasant stay. In my opinion, Brian truly deserves to be recognized as “Employee of the Year.” I would like to sincerely thank him for his outstanding service, and I am already looking forward to my next stay.

Staff was great

I had never been to Saratoga Springs before and the staff was excellent. Amy and Krys graciously took the time (despite the incredibly busy Friday afternoon rush) to chat about all the things to see and do in the city. Additionally, the hotel offers a complimentary shuttle to the state park. The drivers, Steve and Ethan, were so punctual and willing to be meet us exactly where we were in the state park within 10 minutes of calling the hotel. The staff of this hotel really enhanced my whole weekend

The room was big and nice. Good location.

The rooms heating was controlled by a sensor. Turned on and off by sensing if anyone was in the room. We came back from dinner and room was very cold (62). I called front desk and was told there was nothing they could do. Meanwhile since there is no movement when we are sleeping, room dipped down to 62 degrees, again. We weren’t happy.