Sheraton Greensboro at Four Seasons

I had a fantastic experience at the Sheraton Greensboro at Four Seasons. The hotel is beautifully maintained, clean, and very welcoming from the moment you arrive. The staff was consistently friendly, professional, and eager to help, which truly made the stay feel comfortable and stress-free. The rooms were spacious, quiet, and well-appointed, with very comfortable beds that made it easy to relax after a long day. I also appreciated the convenient location—close to shopping, dining, and major roads—while still feeling peaceful and relaxing. Overall, this hotel exceeded my expectations with its excellent service, cleanliness, and comfort. I would absolutely stay here again and highly recommend it to anyone visiting Greensboro.

I love the service i receive here. McKenzie always is super helpful, and the most accommodating. This has become my weekly hotel when i travel for work to Greensboro!! I definitely recommend trying this hotel out. By far the best service I've ever received when traveling. No exaggeration!!!!! ⭐⭐⭐⭐⭐

My stay at the Sheraton Greensboro was just ok. While the room was spacious, the room was right next to the elevators. That is definitely NOT on my profile. The room didn't have any soundproofing so I could hear people talking by the elevators and banging the doors to their rooms. The room had only 2 hand and bath towels and 2 washcloths. There are usually at least 3 of each in a room. I really didn't get a good night's sleep. The bed was horrible and the pillows were flat. The mattress was way too soft and provided no support. I've stayed at different Sheratons, which had the 'heavenly mattress', and found more support. I didn't feel appreciated as a Lifetime Titanium member. I was very disappointed that there wasn't an upgrade available for me. In a hotel of that size, I would have thought that I would have received an upgrade. The check in area was extremely noisy and the staff seemed a little disconnected to their guests. I felt like I was in a cattle call, rather than hotel lobby. I would have thought that there would have been a desk designated specifically for Titanium and Platinum members. I was happy that the Sheraton Club was open over the weekend and we could have breakfast in the morning. Overall, a disappointing stay.

We stayed at Sheraton Greensboro - Four Seasons Oct 25. This was our third time at this location in 2025. Each time, we had the best visit ever. That said, I want to thank Ms. Antonia Scott for her outstanding support and excellent service. She should be commended for the friendly professional service she provides. We are going back to her location in December 2025. We are looking forward to our visit. Promote Ms. Scott now!

Tyreek was by far the nicest Marriot representative I’ve ever encountered. From a flawless and seamless check in process to additional touches like sending robes to the room. He was just was nice and accommodating as the room. A great welcome to the city and the hotel property. Thank you Tyreek for making this hotel stay an experience!

I would like to give a huge THANKS YOU to Antonia Scoll ( I hope I have spelled her name correctly) for her patience, understanding, and professionalism to solve the issue of my room mixup. If not for her my day would have been a disaster. I can’t thank her enough for being so kind and understanding.

Wonderful! The Staff was excellent to work with and made our event special. Rooms and food were outstanding. Customer service is five star.

Just finished the 18th year of hold our annual convention at Koury Convention Center / Sheraton Four Seasons! As always, the staff was incredibly attentive to our needs and went above and beyond in every way. There is no better place in North Carolina to hold a large event (we typically have in excess of 2000 in attendance). Having the meeting rooms and hotel rooms under one roof is the best way to ensure that weather does not dampen attendance at events like ours. During the course of our convention, there are many breakout sessions for our attendees and multiple banquets ranging from 20 to 400 attendees. The catering staff is outstanding, and the food is far beyond the norm for these type events. And I can't say enough about the sales staff - they make planning the convention and all our ancillary events a breeze. Our event is multi-generational, multi-ethnic, and a mix of church staff and lay persons in our churches. Every comment we received raved about how well things were organized ... thanks to the Koury staff! I would give them more than 5 stars if I were able. Thanks Sheraton/Koury - looking forward to next year already!

Chigozie gave outstanding service. I lost my phone and went by to ask if anyone had returned it. He went above and beyond to help me, had a wonderful attitude, and was very friendly. Great customer service!

This hotel oversold, gave our room away, didn't provide notice and didn't give a refund. Staff is generally rude and incompetent. I would avoid at all costs.