Quality Inn & Suites Cincinnati Downtown Area

Super happy with our stay

Nothing

I just grabbed an orange and an apple. The orange was hard dried up. This hotel is located in a decent area but definitely need some remodeling.

The doors to the entrance were never locked. Anyone can just walk into the hotel. You couldn’t see out of the widows because they were filled with dirt.

Good location

The fridge didn't work, the TV remote didn't work, ice machine on the 7th floor didn't work

Breakfast was great. Location was great for us!

Freezer didn't freeze.

Breakfast was terrible. The hot food was reheated all three days I was there not freshly made. I believe that’s a violation. By the third day the sausage was rubbery to the point of not being edible. They had a staff member at the door to prevent anyone from bringing food out if the room. Pastries were old.

Staff were fine. Room was fine and comfortable but there was no maid service and no way for me to clean the bathroom. The toilet had low pressure and although I flushed before leaving in the morning, I came back to an unflushed and smelly toilet. The biggest problem was the safety. I was informed not to go out after dark and to drive everywhere. While I appreciate the honesty, that was a big problem as I planned to walk to my conference. They offered to cancel my stay with a one night charge but I did not know if I could get another room somewhere safer. I ended up leaving a day early because it simply was unsafe. I asked for a full refund for the last night but was unsuccessful. I took the loss because I felt so uncomfortable. FYI I traveled to both Cuba and Africa this year and did not feel as unsafe as at this hotel.